Account Manager - Pediatric & Schools - Northeast

Sonova AG

4d•$91,000 - $110,000•Hybrid

About The Position

The Account Manager will focus on cultivating new business within the Northeast region (CT, ME, MD, MA, NH, RI, NC, VT, VA, DC). The role involves managing time effectively by focusing on the right accounts, collaborating with internal partners for optimal resource deployment, and driving sales of all products within the territory. This position requires making a required number of sales calls per week, promoting and demonstrating new products, and providing training on product fitting and software. The Account Manager will also coordinate with various internal teams, including Key Account Managers, Regional Directors, inside sales representatives, trainers, and marketing, to achieve sales and growth objectives. Key responsibilities include on-boarding and training new accounts, conducting needs analyses, negotiating pricing, providing marketing strategy recommendations, maintaining strong customer relationships, and ensuring customer needs are met through training. The role also involves representing the company at meetings, achieving sales quotas, documenting customer visits in the CRM system, and working closely with other teams on account transitions and difficult fittings. Maintaining accurate expense reporting and complying with all local, state, and federal laws are also required. Travel up to 75% is expected.

Requirements

Bachelor’s Degree or equivalent work experience required
Knowledge of HI technology and practices
Previous experience assisting patients independently
Action oriented, competitive, develops own talent, drives for results, grit, takes responsibility/accountability, change agent, comfortable with long-term gratification, courageous, curious/inquisitive
Proficient knowledge of HI technology and industry practices, appropriately independent
Experience with CRM systems
Strong Microsoft office skills
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Nice To Haves

Masters or AuD preferred
Experience in the hearing healthcare industry and/or business consulting preferred
Pediatric audiology experience preferred
Experience fitting Phonak technology preferred

Responsibilities

Make required number of sales calls per week to current or new customers within territory
Maintain and increase sales of all products within territory
Promotion and demonstration of new products
Training on the fitting and fine tuning of products and software
Coordinates with Regional Key Account Managers and Regional Directors to deploy at certain and preidentified key account clinic locations to maximize Phonak demand.
Coordinates with inside sales rep group to pursue leads generated by team within territory and to support covered clinical accounts.
Collaborates with Regional Directors, Trainers, Regional Key Account Managers, Inside Sales Support and Marketing/Inner circle to accomplish sales and growth objectives.
Coordinates with trainers to ensure optimal deployment
On-boarding and training of new accounts
Needs analysis and provide product solutions for accounts
Negotiate pricing
Provide recommendations on marketing strategies for customer business growth
Maintain strong relationships and rapport with existing and new customers within territory
Ensure all customer needs are met through personal or group product training
Represent Phonak at national and regional meetings as required
Achieve sales quota as assigned in territory
Comply with internal policies and procedures for documenting customer visits in CRM system on a daily basis
Work closely with Business Development Manager to transition and on-board new accounts
Work closely with Customer Trainers on difficult fittings
Comply with internal policies and procedures, including documenting customer visits in Salesforce
Maintain timely and accurate expense reporting in Concur
Comply with all local, state and federal laws and requirements
Travel up to 75% required
Other duties as assigned

Benefits

Medical, dental and vision coverage
Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
TeleHealth options
401k plan with company match
Company paid life/ad&d insurance
Additional supplemental life/ad&d coverage available
Company paid Short/Long-Term Disability coverage (STD/LTD)
STD LTD Buy-ups available
Accident/Hospital Indemnity coverage
Legal/ID Theft Assistance
PTO, floating Diversity Day, & paid holidays
Paid parental bonding leave
Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
Robust Internal Career Growth opportunities
Tuition reimbursement
Hearing aid discount for employees and family
Internal social recognition platform
D&I focused: D&I council and employee resource groups