Account Manager - Midwest & Northeast

Engage Employer•Lindon, UT

18h•Remote

About The Position

Engage PEO, recognized on the "INC. 5000 Honor Roll for the Fastest Growing Private Companies’ is seeking future Engagers who are ready to build a rewarding future. The Account Manager supports multiple clients in the co-employment relationship to grow client loyalty through the engagement and utilization of all Engage products and services. The Account Manager will work collaboratively with all cross-functional departments to ensure prompt resolution to their client’s product and service inquiries. This position plays a critical role, usually as a project manager, in establishing client relationships and client retention, thus requiring the ability to manage multiple priorities, communicate effectively with a client-centric focus, develop effective solutions, and closely monitor open projects to closure. This role partners with our Sales Team to participate in prospecting meetings, establishing client relationships from the initial contact.

Requirements

Strong knowledge of PEO, Work Compensation, Human Resources, and Payroll
Advanced skills in Microsoft Office (i.e. Word, Excel, PowerPoint, Access, etc.) required
Advanced skills in HR Program Software and HRIS Systems preferred
Excellent organizational skills with a focus on time management
Ability to multi-task
Bilingual in Spanish preferred

Nice To Haves

3+ years of experience in Human Resources
Over 5+ years of experience in an Account Management role within a high-pressure, fast paced environment preferred

Responsibilities

As the Client's point of contact, recommend strategic Engage products and services, offering customized solutions to improve the Client's workplace efficiencies.
Proactively identifies clients’ needs through meetings and assessments, recommending and implementing HR products, services, and best practices to enhance client engagement and retention with Engage.
Coordinate/Project Manage client experience with all services including contracted vendor services.
Work closely with internal department teams to assess and orchestrate the resolution of client service issues daily.
Monitor operational deliverables based on negotiated timelines, ensuring satisfaction of client expectations.
Conduct evaluation of client HR and payroll processes and programs to ensure maximum services delivery and client engagement.
Travel to client locations to identify additional value added Engage services and products and follow through to ensure deployment.
Provide support to Engage Sales Professionals during prospect introductions to Engage services on an as needed basis.
Successfully deliver client annual benefit/medical renewals for book of business in the 4th quarter of each year.
Partners with Sales Consultants on prospect meetings, representing service and HR solutions.
Proactively communicates with Sales on new products and services and provides training as necessary.
Collaborates with Sales Consultants to resolve any concerns as needed.
Work with the HR Consultants to ensure a high level of client organizational effectiveness.
Partners with Engage benefits department in support of annual open enrollment.
Consults with clients on benefit offerings and contribution strategies to facilitate decision making.
Keep client informed on the process, deadlines, etc.
Provides necessary support to clients on communication strategies to employees, facilitating meetings etc.