Account Manager

TimbukTech Inc•Washington, IL

18d•Hybrid

About The Position

At TimbukTech, we put the business first, technology second. Since 2004, we've helped small businesses in central Illinois (like manufacturers, local governments, and Main Street shops) thrive by aligning reliable IT with their real goals, not the other way around. Join our close-knit team in Washington and become the trusted advocate who gives owners time back in their day.

Requirements

2-5+ years in account management, client/relationship management, sales, or customer service (IT/MSP experience a bonus, but not required).
Basic comfort with technology (e.g., you understand hardware lifecycles, cloud basics, or cybersecurity at a high level. We'll train you on the rest!).
Strong desire to help local small businesses succeed and grow.
Excellent communication, positive attitude, and organization. You follow through reliably.
Proactive and eager to learn/innovate once up to speed.
Must live in or very near Washington (local travel to clients required; valid driver's license assumed).
No deep technical expertise needed. We provide training, resources, and backup from our tech team.

Nice To Haves

CRM experience (HaloPSA, HubSpot, etc.) a plus.

Responsibilities

Be the primary, go-to contact and "voice" for your assigned local clients, building strong rapport through daily communication and advocacy.
Meet regularly (virtual and on-site) to discuss their business priorities, challenges, and wins, then create tailored IT strategies that support their success.
Lead quarterly reviews with your clients to celebrate progress, identify new needs, and keep services aligned.
Work hand-in-hand with our technical team (Sales Engineers and experts) for any deeper tech questions. We handle the heavy lifting so you focus on relationships.
Present simple, accurate quotes/recommendations for hardware, software, security, cloud, etc., with full team support.
Visit clients in-person periodically to strengthen ties and spot opportunities firsthand.
Network at local events, Chamber meetings, and community spots to grow connections.
Track everything in our CRM to stay proactive and organized.
Collaborate with the team to deliver seamless support and improve how we serve clients.