Account Manager

Crossroads Courier • Saint Louis, MO

2d

About The Position

Account Manager / Customer Experience Specialist We Find A Way. At Crossroads Courier, every delivery matters. Whether it's a life-saving medical shipment, a critical manufacturing component, or a time-sensitive business delivery, our team helps customers solve urgent logistics challenges every day. We're looking for an Account Manager / Customer Experience Specialist who thrives in a fast-paced environment, enjoys building strong customer relationships, and takes pride in delivering exceptional service. This role combines customer experience, account management, and business development support to ensure our customers receive the responsiveness and reliability that Crossroads Courier is known for.

Requirements

• 2+ years in account management, inside sales, customer success, or logistics customer service
• High School Diploma or GED required
• Strong communication and relationship-building skills
• Comfortable speaking with customers, executives, and operational leaders
• Ability to manage multiple priorities simultaneously
• High sense of urgency and ownership
• Technology proficiency including Microsoft Office and CRM systems

Nice To Haves

• Bachelor’s degree preferred
• Logistics, transportation, courier, healthcare, or supply chain experience preferred

Responsibilities

• Serve as primary point of contact for assigned customers
• Build strong relationships and drive customer retention
• Manage customer inquiries and service issues through resolution
• Partner with operations to ensure successful delivery execution
• Conduct regular customer touchpoints and account reviews
• Identify opportunities to expand existing customer relationships
• Escalate and resolve issues quickly and professionally
• Monitor service performance and communicate proactively
• Support customer onboarding and implementation activities

Benefits

• medical insurance
• dental insurance
• vision insurance
• PTO
• tuition reimbursement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED