Account Manager

Military Spouse Corporate Career Network•Santa Clara, CA

2d•Onsite

About The Position

The Account Manager is responsible for supporting and developing relationships with existing customers and active consultants currently on assignment. This role serves as a primary day-to-day point of contact for routine account needs while partnering closely with sales leadership to identify opportunities to expand ATR’s footprint within existing client organizations. This position is execution- and relationship-focused and is designed for someone early in their career who is building foundational experience in account management, client engagement, and workforce solutions. The role works closely with sales, recruiting, operations, and finance to ensure a high-quality experience for both customers and consultants.

Requirements

1–2+ years of experience in an administrative, coordination, customer service, client support, or account support role
Ability to work collaboratively within a team and follow defined processes in a fast-paced environment.
Strong interpersonal and relationship-building skills with a customer-focused mindset.
Strong organizational and time-management skills with the ability to manage multiple priorities.
Clear written and verbal communication skills.
Proficiency in Microsoft Office (Excel, Word, PowerPoint); exposure to CRM systems (e.g., Bullhorn, Salesforce) preferred.
High attention to detail and a proactive, solution-oriented approach.

Nice To Haves

Recent college graduates with either an AA or a BA degree will be considered

Responsibilities

Build and maintain professional relationships with existing customers through regular check-ins, follow-ups, and service coordination.
Serve as a day-to-day contact for active consultants on assignment, supporting engagement, issue resolution, and overall consultant experience.
Monitor consultant assignment health, including start dates, end dates, extensions, and general satisfaction, escalating risks or issues as needed.
Partner with operations and HR teams to ensure smooth onboarding and ongoing support experience for consultants.
Support sales leadership by identifying account activity, engagement trends, and potential opportunities for account expansion within existing customers.
Assist in tracking open roles, upcoming needs, and redeployment opportunities within assigned accounts.
Participate in internal account reviews and planning discussions to support growth and retention strategies.
Maintain accurate documentation of account activity, relationships, and opportunities in the CRM system.
Maintain and update CRM systems with accurate client, consultant, and activity data.
Assist with RFP responses, client documentation requests, and new customer setup in internal systems (e.g., Riley and other tools as required).
Facilitate communication between sales, recruiting, operations, and finance to ensure timely and accurate service delivery.