Account Manager - Commercial Facilities

City Wide Facility Solutions•Columbus, OH

About The Position

The Facility Solutions Manager (FSM) serves as the primary relationship manager for a portfolio of commercial clients. The role is responsible for client retention, service expansion, contractor management, and exceptional service delivery. The FSM builds strong client relationships, resolves issues promptly, and identifies opportunities to grow existing accounts. Compensation is described as a six-figure income opportunity, including base salary and bonus/commission, with OTE of $100,000 or more. The company manages building maintenance services on behalf of building owners and property managers. The FSM owns the complete OS sales cycle and client relationship, from prospecting and onboarding through billing, client satisfaction, and project management. The role also oversees contractor and vendor partner performance, supervises Night Managers, coordinates staffing, manages inspections and supplies, and maintains client documentation and CRM records. The position requires adherence to City Wide Columbus core values and communication standards, including responding to internal communications within two hours and client communications within one hour. The FSM also leads the team in compliance with City Wide Columbus EOS (Entrepreneurial Operating System) standards. This is a full-time role offering a base salary of $60,000 or more, a monthly car allowance, monthly commission, and quarterly bonus. The company provides medical, dental, and vision insurance, a 401(k) retirement savings plan, and paid time off, subject to eligibility requirements.

Requirements

High school diploma required.
At least 3 years of proven success in client retention or service roles.
Strong relationship-building skills and excellent verbal and written communication skills.
Strong organizational skills across email management, project management, and day-to-day follow-up.
Strong problem-solving skills and a solutions-focused approach.
Ability to manage multiple client and vendor relationships simultaneously.
Proactive, detail-oriented, and able to manage multiple priorities independently.
Confident, adaptable, and forward-thinking, with comfort raising ideas for improvement.
Proficiency in Microsoft Office and CRM systems.

Nice To Haves

Bachelor's degree preferred.
Service industry experience valued.
OSHA 10-Hour training, provided by the company and completed after the 90-day ramp period.

Responsibilities

Oversee client retention and service expansion by negotiating agreements, addressing concerns, and ensuring satisfaction through follow-up and quality control.
Develop expertise in opportunities within the assigned territory.
Own the complete OS sales cycle and client relationship, from prospecting through onboarding, billing, client satisfaction, and project management.
Manage contractor and vendor partner performance, compliance, and agreements; enforce service standards and replace partners as needed.
Supervise Night Managers, coordinate staffing, and ensure execution of service strategies and client needs.
Manage inspections, supply procurement, and CRM data entry; maintain accurate documentation, including Exhibit A's and SDS sheets.
Conduct inspections, review client feedback, and implement corrective actions with teams to ensure consistent service quality.
Assist with invoice collection and contractor and vendor partner payments, and keep client documentation and schedules current.
Complete company administrative tasks efficiently, on deadline, and to company standards.
Abide by City Wide Columbus core values, including responding to internal communications within two hours and client communications within one hour.
Lead the team in compliance with City Wide Columbus EOS standards.
Perform additional duties as assigned.