Account Manager - Commercial Facilities

City Wide Facility Solutions•Columbus, OH

1d•$60,000

About The Position

The Facility Solutions Manager (FSM) serves as the primary relationship manager for a portfolio of commercial clients. The role is responsible for client retention, service expansion, contractor management, and exceptional service delivery. Successful FSMs build strong client relationships, resolve issues quickly, and identify opportunities to grow existing accounts. Compensation includes a base salary and bonus/commission structure, with stated on-target earnings of $100,000 or more. City Wide Facility Solutions is a building maintenance management company that manages services on behalf of building owners and property managers. The company describes its culture as focused on positively impacting its franchisees, clients, employees, contractors, vendors, and communities. It has over 100 franchise locations across the United States and Canada and was founded in 1961.

Requirements

High school diploma required.
Three or more years of proven success in client retention or service roles.
Strong relationship-building, verbal communication, and written communication skills.
Strong organizational skills, including email management, project management, and day-to-day follow-up.
Strong problem-solving skills and a solutions-focused approach.
Ability to manage multiple client and vendor relationships at once.
Proactive, detail-oriented, and able to independently manage multiple priorities.
Confident, adaptable, and forward-thinking, with comfort raising ideas for improvement.
Proficiency in Microsoft Office and CRM systems.

Nice To Haves

Bachelor's degree.
Service industry experience.

Responsibilities

Oversee client retention and service expansion by negotiating agreements, addressing concerns, and ensuring satisfaction through follow-up and quality control.
Develop expertise in the opportunities within the assigned territory.
Own the complete OS sales cycle and client relationship, from prospecting through onboarding, billing, client satisfaction, and project management.
Manage contractor and vendor partner performance, compliance, and agreements; enforce service standards and replace partners as needed.
Supervise Night Managers, coordinate staffing, and ensure execution of service strategies and client needs.
Manage inspections, supply procurement, and CRM data entry; maintain accurate documentation such as Exhibit A's and SDS sheets.
Conduct inspections, review client feedback, and implement corrective actions with teams to ensure consistent service quality.
Assist with invoice collection and contractor and vendor partner payments, and keep client documentation and schedules current.
Complete company administrative tasks efficiently, on deadline, and to company standards.
Follow City Wide Columbus core values and response-time expectations: two hours for internal communication and one hour for client communication.
Lead the team in compliance with City Wide Columbus EOS (Entrepreneurial Operating System) standards.
Perform additional duties as assigned.