Account Manager

Otis Elevator Co.•Charlotte, NC

26d

About The Position

Otis Elevator Company is seeking a highly motivated Sr. Associate, Account Manager for the Charlotte, NC territory. The role is responsible for territory sales, margin growth, and customer satisfaction. The Account Manager builds and maintains customer relationships, supports maintenance agreement renewals, identifies repair and business development opportunities, and serves as a technical sales consultant to customers. The role works closely with branch sales and operations teams and uses Otis sales tools and CRM to manage opportunities, pipeline, and forecasts. Otis provides intensive training in technology, processes, and soft skills, along with opportunities to exchange ideas with experienced colleagues. The company describes itself as a global elevator and escalator manufacturing, installation, and service company with 72,000 employees across more than 200 countries and territories.

Requirements

Bachelor’s degree or equivalent work experience.
Strong written and verbal communication skills to develop expectations and relationships with internal and external customers.
Customer-centric approach and a strong desire to achieve customer satisfaction.
Self-motivation and ability to manage multiple simultaneous projects and responsibilities.
Comfort working in a technical environment using Microsoft-based computer software.
Strong leadership, goal orientation, time management, and organizational skills.
Ability to work in a highly team-oriented and dynamic environment.

Nice To Haves

2–4 years of experience in outside sales, or relevant experience in property management or HVAC sales.

Responsibilities

Prospect, build, and maintain customer relationships; achieve or exceed sales objectives; and serve as a technical sales consultant to customers in the assigned territory.
Grow territory sales and margins.
Retain and renew current maintenance agreements by improving customer satisfaction through the MFA program.
Manage and nurture account relationships to drive renewals and repair opportunities.
Conduct sales planners and needs assessments to inform account targeting, including expansion within the existing installed base and renewal efforts.
Assist with resolving customer concerns in partnership with Operations, including the Service Project Manager and Service Supervisor.
Partner with the branch business development sales team to identify business development opportunities.
Communicate competitive feedback and market dynamics internally to help improve the solution set and refine messaging.
Use Otis sales tools to track opportunities, pipeline, and forecast sales results.
Manage opportunities in the CRM pipeline and provide accurate forecasts.

Benefits

401(k) plan with a generous company match and automatic retirement contribution.
Medical, prescription drug, dental, and vision coverage for the employee and eligible dependents.
Three weeks of paid vacation and paid company holidays.
Paid sick leave, employee assistance, and wellness incentive programs.
Life insurance and disability coverage.
Voluntary legal, pet, home, and auto insurance options.
Birth/adoption and parental leave benefits, as well as adoption assistance.
Tuition reimbursement.
Service anniversary recognition and spot performance bonus opportunities.
Intensive training in technology, processes, and soft skills.