Account Manager

Republic Services • Evansville, IN

4d

About The Position

The Account Manager proactively maintains and retains relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. The role also increases sales penetration within the existing customer base by offering the full suite of Republic Services products. The Account Manager builds customer loyalty, understands company services and pricing, conducts contractual re-signs when appropriate, and responds to cancellation requests and pricing initiatives. The position uses Salesforce daily to document customer interactions and sales activities, works with the Sales Manager to review retention and relationship goals, and partners with operations to address customer service issues. The role may also involve representing the company at sponsored activities, trade shows, and community events. Other job-related duties may be assigned.

Requirements

• At least 1 year of relevant sales experience.
• Valid driver’s license.

Nice To Haves

• Experience in the waste or transportation industry.

Responsibilities

• Maintain and retain existing customers by developing effective long-term relationships and customer loyalty.
• Learn the company’s available services, lines of business, and pricing structures; offer additional services to assigned customers as appropriate.
• Perform contractual re-signs with existing customers to extend relationships and increase profitability where appropriate.
• Respond to cancellation requests in accordance with the established escalation policy.
• Communicate proactively with customers, or respond to them, in support of company pricing initiatives.
• Use Salesforce daily to schedule and document calls, meetings, proposals, and other activities.
• Capture customer emails and minimize rate restrictions and customer credits.
• Increase customer penetration by selling the full suite of Republic Services products.
• Meet regularly with the Sales Manager to review weekly retention and relationship activities, progress against goals, and key customer relationships.
• Partner with the operations team as needed to address customer service issues.
• Build relationships and increase company visibility by participating in company-sponsored activities, trade shows, chamber of commerce events, and similar activities.
• Perform other job-related duties as assigned or apparent.

Benefits

• Comprehensive medical benefits coverage, dental plans, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability insurance.
• Life insurance and accidental death and dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed