Account Manager

FatCat Strategies•Raleigh, NC

10d

About The Position

We're looking for an experienced Account Manager who is genuinely excited about digital marketing and ready to own a roster of client accounts, managing them independently at a real agency. The right candidate has the confidence to lead client relationships, the professionalism to represent our agency well, and the organizational chops to keep multiple accounts running smoothly at once. As an Account Manager, you'll be embedded in our agency's day-to-day operations, managing client accounts and serving as the primary point of contact for the clients on your roster. You'll be trusted to manage your accounts with minimal oversight, while collaborating closely with our broader team. This role is intentionally broad — digital marketing agencies require people who can shift gears quickly, stay organized under pressure, and juggle competing priorities without dropping the ball.

Requirements

Confident communicator, both with clients and internally
Highly organized with strong project management skills across multiple accounts
Demonstrates leadership: takes ownership, follows through, doesn't wait to be told what to do next
Solution-first problem solver
Comfortable contributing to sales conversations or helping close new business when needed
Flexible and adaptable — agency work is fast-moving and no two days are the same
Strong attention to detail and pride in delivering quality work
Comfortable with Google Drive, email, and basic digital tools
Relevant Bachelor's Degree (Marketing, Business, Communications, etc.)

Nice To Haves

Experience in SEO/AI, PPC/Paid Ads, Web and/or home improvement/home services Industry knowledge
Experience with ClickUp or similar project management tools
Knowledge of or experience in the home improvement industry
2 years of experience

Responsibilities

Own client relationships and serve as the main point of contact on your accounts
Lead client calls, presenting performance and strategy with confidence
Maintain organized client documentation, notes, and project files
Manage onboarding processes for new clients and projects
Independently manage timelines, deliverables, and priorities across multiple accounts
Create, assign, and track tasks to keep deliverables on schedule
Keep shared folders, client files, and internal resources clean and up to date
Proofread internal and client-facing documents with a sharp eye for detail
Review automations, websites, and workflows to ensure quality and flag issues
Oversee performance on multiple platforms
Build and deliver client-facing reporting and performance documentation
Maintain internal hubs and system documentation
Identify opportunities to expand or upsell services within existing accounts
Support the sales process on new accounts when needed, from pitch support to onboarding