Account Manager

The Suddath Companies • Virtual - CA, CA

11d • $90,000 - $120,000 • Hybrid

About The Position

Why Choose Suddath to “Move” your Career to the Next Level? At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

Summary: Salary: $90,000 - $120,000 The pay rate for the successful candidate will depend on geographic location. Additional offerings on top of standard company benefits: Mobile Phone Allowance paid monthly Bonus eligible Maintains and expand relationships with important large customers; assigned to multiple named customers, the Account Manager is responsible for achieving sales quota and assigned strategic account objectives.

Essential Duties and Responsibilities
Represent the entire range of Workplace services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company. Establish productive, professional relationships with key personnel in assigned customer accounts. Coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations. Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts. Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three year period. Proactively assess, clarify, and validate customer needs on an ongoing basis. Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel. Achieve assigned sales quota in designated strategic accounts. Meet assigned expectations for profitability. Achieve strategic customer objectives defined by company management. Maintain high customer satisfaction ratings that meet company standards. Complete required training and development objectives within the assigned time frame. Accumulate, produce and present quarterly service and volume reports to customer accounts and Suddath service partners Present new Suddath programs to existing accounts Price and present special projects

Requirements

• Excellent verbal and written communication skills
• Highly customer service oriented
• Ability to prioritize and re-prioritize as situations and needs change throughout the workday
• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work
• Strong analytical and problem solving skills
• Excellent attention to detail and follow through
• Ability to work under deadlines and specific time frames
• Ability to develop and maintain positive working relationships with internal and external customers
• Ability to demonstrate initiative and to work with minimum supervision
• Ability to lead large corporate meetings with customers
• Must be able to travel as needed
• Bachelor's degree (B. A.) from four-year college or university; or five to seven years related experience and/or training in strategic business to business sales; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations.
• Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Knowledge of MS Word, MS Excel and Powerpoint

Responsibilities

• Represent the entire range of Workplace services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company.
• Establish productive, professional relationships with key personnel in assigned customer accounts.
• Coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.
• Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts.
• Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three year period.
• Proactively assess, clarify, and validate customer needs on an ongoing basis.
• Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
• Achieve assigned sales quota in designated strategic accounts.
• Meet assigned expectations for profitability.
• Achieve strategic customer objectives defined by company management.
• Maintain high customer satisfaction ratings that meet company standards.
• Complete required training and development objectives within the assigned time frame.
• Accumulate, produce and present quarterly service and volume reports to customer accounts and Suddath service partners
• Present new Suddath programs to existing accounts
• Price and present special projects

Benefits

• A competitive wage with a comprehensive benefits package
• 401(k) plan with company matching
• Weekly pay for hourly-paid employees
• Biweekly pay for salaried employees
• Paid Time Off (PTO)
• Paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development
• Mobile Phone Allowance paid monthly
• Bonus eligible

What This Job Offers

• Job Type: Full-time
• Career Level: Senior