Account Manager

EXFO

26d•Remote

About The Position

As Account Manager, you will drive sales growth for EXFO's fiber-optic, Ethernet, network validation, monitoring, and test-data management solutions across infrastructure markets that own, build, operate, or support fiber and transport networks. You will engage electric utilities and affiliated organizations supporting Data Center Interconnect (DCI) and the continued growth of AI-related network capacity. You will also target middle mile networks and rural Fiber-to-the-Home (FTTH) deployments, with the opportunity to expand into adjacent infrastructure markets as business priorities evolve. This is an entrepreneurial, growth-oriented account-development role requiring a self-directed sales professional who can research markets, identify projects, build relationships, create opportunities, and manage complex sales cycles from initial engagement through closure.

Requirements

5 years’ sales experience is required, preferably in a technical capacity.
Working knowledge of fiber-optic testing, including OTDR, optical loss, power measurement, connector inspection, and fiber characterization.
Understanding of fiber construction, acceptance testing, troubleshooting, and documentation for DCI, middle-mile, FTTH, and utility networks.
Familiarity with Ethernet and optical transport testing, including service activation and performance validation from 1G through 400G/800G.
Ability to translate customer network requirements into appropriate EXFO test, monitoring, and workflow solutions.
Experience supporting technical demonstrations, proof-of-value evaluations, test-plan development, customer training, and test-results analysis.
Demonstrated ability to work independently and meet goals is required.
Strong interpersonal and communication skills, both oral and written, are required.
Personally motivated, aggressively goal-oriented focus required.
English written and spoken

Nice To Haves

Degree holder/and or equivalent in Telecommunications or Optics.

Responsibilities

Drive sales growth for EXFO's fiber-optic, Ethernet, network validation, monitoring, and test-data management solutions across infrastructure markets.
Engage electric utilities and affiliated organizations supporting Data Center Interconnect (DCI) and AI-related network capacity.
Target middle mile networks and rural Fiber-to-the-Home (FTTH) deployments.
Research markets, identify projects, build relationships, create opportunities, and manage complex sales cycles.
Prospect to identify and qualify new potential customers, including cold calling and development of leads through referral channels, to generate appointments and establish relationships.
Manage the pipeline of opportunities from current and prospective customers to ensure that sales goals can be met.
Complete all sales paperwork and reports promptly, thoroughly and accurately.
Maintain all sales resources and databases such that they are kept up to date and accurate.
Develop and maintain a broad background in core technology offerings.
Adapt to and quickly learn new technologies and products.
Provide support presence at trade shows, conferences, and customer demonstrations focusing on technical product applications.
Respond to RFPs in close coordination with PLM’s to provide best positive response to all technical requirements.
Build relationships across executive, engineering, IT/OT, network operations, broadband, construction, procurement, and project management teams within target accounts.
Understand each customer’s role in the DCI ecosystem.
Engage EPCs, engineering firms, OSP contractors, system integrators, consultants, test-and-turn-up providers, and technology partners that influence specifications and purchasing decisions.
Lead discovery sessions, technical presentations, demonstrations, workshops, and proof-of-value activities that align EXFO solutions with customer operational and business requirements.
Strengthen existing account relationships while identifying new stakeholders, applications, projects, standards opportunities, buying centers, and adjacent growth opportunities.