Account Manager

Dynata•Shelton, CT

4d•Remote

About The Position

The Dynata Account Manager is primarily responsible for ensuring outstanding customer results in their day-to-day project-level needs. Moving beyond responsiveness, the Account Manager builds relationships, anticipates client needs and constantly seek to find creative solutions. The Account Manager is a master of Dynata products, services, pricing, and how to apply these to satisfy client needs and fulfill project requirements. They are expert at discovery and understands the client’s needs beyond the details of a quote and leverages knowledge to uncover additional needs we can meet. They maximize efficiency by executing bids effectively, driving outstanding outcomes through seamless collaboration and communication with larger sales and client service teams, and always seek competitive insights and intelligence to inform the company of challenges and opportunities in the marketplace. They prepare for objections and demonstrate understanding of concerns, providing proof to address/minimize objections.

Requirements

Manages great customer relationships built on trust and a history of excellent results
Is highly responsive to customer needs and deliver excellence.
Great communication skills which delivers messages in a powerful and engaging way
Takes a collaborative approach to negotiations
Is an innovator: Forward thinking and looks for opportunities to view solutions in a new way and anticipates industry trends and improvements and contributes to industry growth

Responsibilities

Day to day primary interface with customers
Develop and deliver quotes to customers
Coordinate with Delivery to transition accepted customer quotes into field surveys
Support Account Directors in their account interactions
Solicit business from accounts not specifically assigned to Account Directors and additional business from assigned accounts when interacting with them