Account Manager

inKind•Austin, TX

6d•Onsite

About The Position

Our Account Manager is a proactive, collaborative post-Sales role who thrives on and will be responsible for building and maintaining strong, long-lasting partner relationships, ensuring customer satisfaction through retention, hold periodic business reviews, and identifying new business opportunities within existing accounts for their assigned territory. This role requires a blend of sales acumen, customer service skills, and strategic thinking.

Requirements

3+ years in a client-facing relationship management, operations, or support role, preferably in Hospitality, FinTech, or SaaS
Possess a strong appetite for innovative technology, fast-changing business environment, and data driven decision-making
Demonstrate analytical skills with market trends, partner performance, and competitor analysis to address business and partner needs
Experience with Salesforce, ServiceNow, or other CRM tools

Nice To Haves

Experience working in or with restaurants or food-related entities/clients
Experience in a start-up environment

Responsibilities

Identify and develop new business opportunities within existing accounts, including upselling and cross-selling additional products or services to meet business needs/targets.
Act as a trusted partner and subject matter expert to existing and future restaurant partners
Understand partner needs and business objectives to proactively and successfully identify and action on solutions that drive value and success.
Act as a liaison between the partner and internal teams (e.g., Product, Support, Engineering) to resolve any issues or challenges promptly and effectively.
Stay up-to-date with industry trends, competitor activities, and new product offerings to better serve and advise partners.
Accurately track and update communications in Salesforce in real time