Account Manager

Deliverect•New York, NY

4d•$105,000 - $133,000•Hybrid

About The Position

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market. Department Focus: The Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth. By serving as strategic partners, we deeply understand our customers' evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform's potential. We foster strong, long-term relationships, collaborating closely to identify unique opportunities and co-create innovative strategies for their continued success in a dynamic market. Your Impact: As a Growth Account Manager (GAM) for the SMB/MM segment in North America, you will play a pivotal role in unlocking the full potential of our existing restaurant partners across the region. Acting as a trusted commercial advisor, you will deeply understand your customers' business needs, driving revenue expansion through upselling, cross-selling add-ons, and optimizing platform adoption. Your dedication to fostering strong, long-term relationships will directly reduce churn and contribute significantly to Deliverect's regional growth and ongoing market success.

Requirements

4+ years of experience in B2B SaaS account management, customer success, or solutions consulting, with a proven track record of meeting or exceeding expansion and retention targets.
Demonstrable experience managing and nurturing commercial relationships with mid-market merchants, preferably within the North American restaurant, food tech, or POS systems landscape.
Strong commercial acumen and negotiation skills, with a solutions-driven mindset comfortable conducting consultative discussions with key decision-makers.
Technical proficiency and inclination to easily learn the world of restaurant digital ordering, APIs, and system integrations to effectively articulate product value.
Excellent interpersonal and communication skills, with a high degree of empathy and the ability to engage clearly with both technical and non-technical stakeholders.
Hands-on experience applying consultative and value-based sales frameworks such as MEDDPICC, SPIN Selling, or Challenger Sale.
A bachelor's degree in a relevant field or equivalent work experience.
Fluency in English is required, with strong written and verbal communication skills being essential.
Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.

Nice To Haves

French language skills would be considered a strong asset.

Responsibilities

Manage and grow a portfolio of existing SMB and Mid-Market restaurant accounts across North America, serving as their primary commercial contact to maximize platform adoption and account health (approx. 35%).
Drive regional revenue expansion by proactively identifying up-sell and cross-sell opportunities, delivering tailored solutions and introducing new features or add-on modules (approx. 25%).
Conduct regular, data-driven business reviews with key merchants to analyze current state performance versus future growth potential, ensuring high customer satisfaction and platform ROI (approx. 15%).
Identify accounts at risk of churn, developing proactive retention strategies, negotiating contract renewals, and handling objections with strategic resilience (approx. 10%).
Maintain CRM precision (HubSpot) to ensure clear stakeholder communication, accurate pipeline forecasting, and structured account planning (approx. 10%).
Collaborate cross-functionally with Customer Experience, GTM, and Implementation teams to streamline client handovers, resolve operational challenges, and share process improvement ideas (approx. 5%).