Account Manager

Bastion

1d • $150,000 - $200,000 • Remote

About The Position

Bastion provides the regulated infrastructure businesses need to hold, move, and issue stablecoins. Our platform combines custodial wallets, global payment orchestration, and stablecoin issuance. Customers can use each product independently or connect them into a single end-to-end flow.
We operate through our own regulated entities, with compliance and risk controls built directly into the platform. We can also support customers operating under their own licenses with the compliance and financial operations required to run their programs.
We’re hiring an Account Manager to own Bastion’s relationships with its largest enterprise customers, from signed contract through launch and long-term growth. The role combines customer success, onboarding, and product operations.
Your book is small and high-stakes: a handful of large enterprises and financial institutions, including Fortune 100 companies. Each runs a program that spans multiple teams, entities, and potentially regulators. You are the single point of accountability for each, working with executive sponsors, program managers, engineers, treasury, and compliance on their side, and across our team.
Enterprise programs rarely stall on technology alone. They stall on security review, internal approvals, competing priorities, and unclear ownership. You keep them moving, and you turn what each customer needs into structured input for product.
You work with sales and your technical account manager at handoff, with product and engineering on requirements and escalations, and with legal and compliance on agreements and ongoing obligations.
While we have a preference for this role to be based in New York City, we are open to the role being remote in the US or in the APAC region.

Requirements

• Ability to contribute in the first week and be fully productive in the third month.
• Experience managing enterprise customer relationships.
• Experience with customer success, onboarding, and product operations.
• Ability to work with executive sponsors, program managers, engineers, treasury, and compliance.
• Experience in turning customer needs into structured input for product.
• Experience working with sales, product, engineering, legal, and compliance teams.
• Ability to learn enterprise customers and programs quickly.
• Ability to map program workstreams, dependencies, approvals, and owners.
• Ability to unblock stalled workstreams.
• Ability to run programs end-to-end, including integration support, security and compliance review, and launch.
• Ability to set and report against success criteria.
• Ability to resolve cross-functional issues.
• Ability to expand programs across business units, entities, and products.
• Ability to own renewals and commercial changes.
• Ability to manage multiple stakeholders with competing priorities.
• Ability to manage enterprise timelines and run processes in parallel.
• Ability to accommodate customer-specific requirements.
• Ability to manage compliance processes without stalling programs.
• Ability to surface issues early and own fixes.

Nice To Haves

• Preference for the role to be based in New York City, but open to remote in the US or APAC region.

Responsibilities

• Own Bastion’s relationships with its largest enterprise customers, from signed contract through launch and long-term growth.
• Combine customer success, onboarding, and product operations.
• Keep enterprise programs moving by addressing issues like security review, internal approvals, competing priorities, and unclear ownership.
• Turn customer needs into structured input for product.
• Work with sales and technical account manager at handoff.
• Collaborate with product and engineering on requirements and escalations.
• Liaise with legal and compliance on agreements and ongoing obligations.
• Learn every enterprise customer and program in flight, meet with stakeholders, and learn their status, risks, and next steps.
• Meet each customer’s executive sponsor and day-to-day leads.
• Map each program from signed contract to live volume: workstreams, dependencies, approvals, and owners.
• Unblock one stalled workstream, such as sandbox access, a security review, or a legal item.
• Run each program end to end: kickoff, integration support, security and compliance review, and launch.
• Set success criteria with each executive sponsor, such as volume, use cases, and service levels, and report against them.
• Run regular executive and working-level reviews.
• Resolve cross-functional issues across product, engineering, legal, and compliance.
• Expand programs across business units, entities, and products, working with sales.
• Own renewals and commercial changes, including amendments and one-off terms, with legal and commercial.
• Turn recurring enterprise requests into product requirements and process improvements.
• Write the enterprise account playbook for a second hire.
• Keep many stakeholders (business owners, engineers, treasury, risk, procurement) aligned on one program.
• Manage enterprise timelines, including security review, vendor onboarding, and internal approvals, running them in parallel and planning around them.
• Accommodate customer-specific requirements such as custom terms, reporting needs, and integration paths, or route them into product.
• Manage compliance at every step, including KYB, risk review, and ongoing obligations, without stalling the program.
• Surface issues early and own the fix for problems in large customer programs that reach executives quickly.

Benefits

• Equal employment opportunities to all employees and applicants for employment.
• Prohibition of discrimination and harassment of any type.
• Participation in E-Verify to authorize eligibility of employment in the United States.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed