Account Manager

24 Hour Fitness • , CA

4d

About The Position

The Account Manager owns an assigned portfolio of corporate accounts and is accountable for retention, re-signing, and ongoing account activation. After a newly closed account is handed over by the Regional Account Executive, the Account Manager assumes full ownership of the client relationship for the lifetime of the account.

The role works with business owners, C-suite executives, HR and benefits leaders, corporate wellness managers, and employees at all levels. The Account Manager independently manages accounts, including renewal strategy and terms within approved pricing guidelines, activation plans, and save plans for at-risk accounts. They partner with club leadership to drive employee enrollment, manage timely renewals, and identify accounts that may be upgraded into Sponsored or Company Paid programs.

Requirements

• Excellent interpersonal skills and professional verbal and written communication, including with business owners and C-suite executives.
• Ability to establish and build effective internal and external business relationships.
• Strong business English, including vocabulary, spelling, grammar, and punctuation.
• Strong presentation skills and the confidence and tact to represent 24 Hour Fitness to contacts at all levels.
• Demonstrated organizational, problem-solving, and analytical skills.
• Sound business judgment and ability to make independent decisions within established guidelines and take ownership of outcomes.
• Ability to manage multiple assignments independently, set priorities, and maintain strong attention to detail.
• Proficiency in Microsoft Office.
• High school diploma or GED equivalent.
• At least 3 years of experience in sales, account management, marketing, customer service, or a related field.
• Ability to operate standard business equipment and interact extensively with clients by phone, video conference, and in person.
• Ability to work extended hours and outside normal business hours as necessary.

Nice To Haves

• Working knowledge of Salesforce CRM.
• Experience managing a renewal or subscription book of business.
• Bachelor's degree in marketing, business, or communications.
• Experience in the retail or fitness industry; 24 Hour Fitness club experience is preferred but not required.
• Prior experience in a business-to-business role.

Responsibilities

• Take ownership of assigned accounts from handover through enrollment, activation, service, renewal, and growth.
• Build and maintain relationships with client business owners, executives, HR and benefits leaders, corporate wellness managers, and employees, serving as the primary 24 Hour Fitness contact.
• Understand each assigned account's contract terms, pricing, and enrollment history.
• Independently manage account activation, renewal strategy, pricing within approved guidelines, and service recovery; consult the Director, Corporate Group Sales for requests outside those guidelines.
• Respond promptly to client inquiries and resolve issues with clients and internal partners.
• Manage renewal cycles by tracking expirations, starting renewal conversations in advance, confirming pricing, and securing signatures.
• Work assigned Pending Re-sign accounts to return lapsed and lapsing accounts to active status.
• Develop quarterly plans to identify accounts for Sponsored or Company Paid program upgrades and own the upgrade sales process.
• Identify at-risk accounts, implement save plans, and keep the Director, Corporate Group Sales informed when significant revenue is at risk.
• Coordinate with club staff and local management to announce new corporate accounts, share information about existing accounts, implement field marketing tactics, and escalate member issues.
• Partner with the Field Marketing Team on scalable local promotion of membership offerings to eligible employees.
• Partner with the Regional Account Executive on launch plans for newly closed accounts, then assume full client relationship ownership at handover.
• Maintain timely and accurate Salesforce records of account activity, renewal stages, and client communications.
• Monitor portfolio performance indicators and work assigned accounts toward EFT Set Up and revenue budgets.
• Lead business reviews with client decision makers, present enrollment results, and recommend program changes.
• Attend and contribute to required Corporate Group Sales meetings and perform other duties as assigned by the Director, Corporate Group Sales.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED