Account Manager
About The Position
The Account Manager is responsible for the overall ownership, growth, and execution of assigned customer accounts. This role serves as the primary point of contact for clients and is accountable for both account performance (revenue, margin, and growth) and successful project delivery. This position builds upon the Project Manager role and retains core project management responsibilities, while adding full ownership of client relationships and financial performance. The Account Manager is expected to both manage projects directly and oversee project execution across internal teams, ensuring all work is delivered on time, within scope, and aligned with client expectations.
Requirements
- 5+ years of experience in Project Management, Account Management, or related field.
- Experience in print, graphics, manufacturing, or related industry preferred.
- Demonstrated ability to manage both client relationships and project execution.
- Strong understanding of production workflows and estimating processes.
- Excellent communication, negotiation, and organizational skills.
- Proficiency in Microsoft Office applications.
Responsibilities
- Serve as the primary point of contact for assigned clients, building and maintaining long-term relationships.
- Develop and execute account strategies to grow revenue and profitability.
- Identify upsell and cross-sell opportunities across Super Color’s product and service offerings.
- Meet or exceed assigned revenue and margin goals.
- Maintain and manage a pipeline of opportunities within existing accounts.
- Directly manage projects from quote stage through completion, maintaining full accountability for timelines, accuracy, and delivery.
- Perform all core Project Manager duties as needed, including: Creating estimates and RFQs, Converting estimates into jobs (work orders), Monitoring projects through production, Coordinating installations and vendors.
- Act as the final point of accountability for all projects within assigned accounts, whether executed personally or delegated.
- Ensure all project details, specifications, and client expectations are clearly communicated and executed.
- Delegate project tasks to Project Managers or Junior Project Managers when appropriate.
- Oversee and support Project Managers to ensure consistent execution and quality.
- Conduct or participate in pre-production and RFQ meetings with Production, Estimating, and Management.
- Proactively identify and resolve issues impacting production, timelines, or client satisfaction.
- Lead all client communications, including project updates, issue resolution, and strategic discussions.
- Set and manage client expectations regarding timelines, pricing, and deliverables.
- Conduct regular account reviews to ensure satisfaction and uncover growth opportunities.
- Create, review, and approve estimates and pricing strategies for assigned accounts.
- Ensure all projects meet margin and profitability targets.
- Negotiate pricing, scope, and timelines with clients as needed.
- Maintain accountability for account financial performance.
- Provide direction and guidance to Project Managers assigned to accounts.
- Assist in training and onboarding of Junior Project Managers.
- Act as a resource for escalation and problem-solving across teams.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
