Account Manager 2, Target

Ricoh Americas Holdings•Tucker, IL

About The Position

The Account Manager solves critical business challenges and cultivates new and expanded customer relationships. The role focuses on understanding customers’ environments and aligning appropriate Ricoh solutions with their mission-critical goals and objectives through relationship building with decision-makers and influencers. The position is typically performed in an office environment and requires approximately 20% travel, which may include overnight travel.

Requirements

Bachelor’s degree or equivalent experience.
At least 3 years of demonstrated business development experience.
Foundational knowledge of profit-and-loss components.
Ability to research and analyze customers and support appropriate business conversations across an account.
Proven ability to manage multiple accounts while maintaining attention to detail.
Demonstrated success using collaboration to build influence.
Sound understanding of the solution design process.
Outstanding verbal and written communication skills.
Ability to develop and maintain professional relationships with relevant stakeholders.
Ability to assess customer environments and situations and create strategies for extending and expanding core services throughout the customer enterprise.
Strong learning agility.
Ability to understand and position favorably in the customer approval process, creating sponsors and advocates.

Nice To Haves

Experience in an IT and/or software services environment.
Understanding of document workflow solutions and processes.

Responsibilities

Execute business development.
Understand customers’ environments and open new doors with decision-makers and influencers to generate sales opportunities in new and existing accounts and increase Ricoh’s market share.
Solve critical business challenges for customers, including challenges identified through research and questioning.
Understand how customers are buying and focus on their needs rather than a predetermined product or service.
Use storytelling to differentiate Ricoh’s ability to accelerate customers’ digital transformation and uncover opportunities aligned with Ricoh’s portfolio.
Explain how buying decisions can affect customers’ financial positions.
Develop and deliver compelling presentations, both in person and virtually.
Research and analyze customers to support appropriate business conversations across accounts.
Manage multiple accounts while maintaining attention to detail.
Assess customer environments and develop strategies to extend and expand core services throughout the customer enterprise.
Build influence through collaboration, establish professional relationships with stakeholders, and develop customer sponsors and advocates.