Account Manager 2, Target

Ricoh • Macon, GA

22h • Onsite

About The Position

The Account Manager is responsible for solving critical business challenges and developing new and expanded customer relationships. The role focuses on understanding customers’ business environments and aligning Ricoh solutions with their mission-critical goals and objectives. Success requires building strong relationships with decision-makers and key influencers while identifying opportunities to grow Ricoh’s market share.

The Account Manager develops opportunities within existing and prospective accounts, researches customer organizations to identify challenges and solution opportunities, and uses consultative discovery to understand how customers buy and what outcomes they seek. The role communicates Ricoh’s value proposition, connects customer needs with Ricoh’s portfolio of solutions and services, explains the financial and business impact of purchasing decisions, and delivers presentations in person and virtually.

This is an office-based role with approximately 20% travel, including occasional overnight travel. Work is primarily sedentary and involves regular use of computers, keyboards, and standard office equipment.

Requirements

• Bachelor’s degree or equivalent work experience.
• At least 3 years of proven business development experience.
• Foundational understanding of profit and loss (P&L) concepts.
• Demonstrated ability to research, analyze, and understand customer business needs.
• Proven success managing multiple accounts while maintaining strong attention to detail.
• Strong collaboration and relationship-building skills.
• Understanding of solution design and consultative sales processes.
• Ability to provide thought leadership during customer engagements.
• Excellent verbal, written, and presentation skills.
• Ability to develop and maintain professional relationships with key stakeholders.
• Knowledge of Ricoh’s products, services, and technology offerings.
• Ability to assess customer environments and create strategies that expand Ricoh solutions throughout the organization.
• Strong learning agility and adaptability.
• Skill in navigating customer approval processes while developing internal champions, sponsors, and advocates.

Nice To Haves

• Experience in an IT, technology, software, or managed services environment.
• Knowledge of document workflow solutions and business process automation.

Responsibilities

• Develop new business opportunities within existing and prospective accounts.
• Build relationships with decision-makers and influencers to increase Ricoh’s market presence.
• Research customer organizations to uncover business challenges and identify solution opportunities.
• Understand how customers buy and the business outcomes they seek, rather than focusing on promoting specific products or services.
• Use effective discovery and consultative questioning to address known and undiscovered customer challenges.
• Communicate Ricoh’s value proposition and its ability to accelerate digital transformation initiatives.
• Use storytelling to identify and create opportunities aligned with Ricoh’s portfolio of solutions and services.
• Articulate the financial and business impact of purchasing decisions.
• Develop and deliver compelling presentations in person and virtually.
• Build credibility and trusted-advisor relationships with customers and prospects.
• Research, analyze, and understand customer business needs.
• Manage multiple accounts while maintaining strong attention to detail.
• Assess customer environments and create strategies to expand Ricoh solutions throughout the organization.
• Navigate customer approval processes while developing internal champions, sponsors, and advocates.

Benefits

• A broad selection of medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K).
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Team member tuition assistance programs.
• Paid vacation time and paid holidays annually.
• Additional benefits for health, wellness, and personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level