Account Manager
About The Position
The Account Manager is responsible for maintaining regular, planned communication with the customers to resolve issues, assist customers to improve the utilisation products, to ultimately ensure the long term success of customers. The Account Manager will guide the customer throughout the Simpro Group journey and facilitate all resources offered. They will identify inefficiencies between the customer and their software, inefficiencies with workflows and assist with updating customers on additions to the software. This role drives customer satisfaction through a number of support and account based activities, including supporting customers (phone, site calls, emails). The Account Manager will be a trusted advisor and source of advice for customers and colleagues and ensure customers receive regular updates on Simpro Group. They will understand customer issues and capitalise on these opportunities (when appropriate) through selling revenue-generating products and additional training to existing customers. This job description is not an exhaustive list of duties and may be changed or amended at any time at the discretion of Simpro Group.
Requirements
- Experience in customer-facing role - Account Management, or technical implementation role in a SaaS company would be a benefit.
- Have a customer-centric approach, with a desire to deliver the best for our customers.
- Be proactive and enjoy collaborating across teams to deliver great commercial outcomes.
- Good interpersonal skills and the ability to build trust and rapport with stakeholders at all levels.
- Experience working with business process software in a customer-facing role would be a benefit.
- Be tech savvy and have the desire to learn, along with the ability to convey complex technical topics with simplicity.
- Exceptional customer service and troubleshooting/problem solving skills.
- Ability to work effectively under pressure and to perform well in a team dynamic.
Responsibilities
- Maintaining regular, planned communication with the nominated accounts with a focus on the retention of our customer base.
- Guide the customer throughout the Simpro Group journey and facilitate all resources offered.
- Identify inefficiencies between the customer and their software, inefficiencies with workflows and assistance with updating customers on additions to the software.
- Drive customer satisfaction through a number of support and account based activities, including supporting customers (phone, site calls, emails).
- Be a trusted advisor and source of advice for customers and colleagues and ensure customers receive regular updates on Simpro Group.
- Understand customer issues and capitalise on these opportunities (when appropriate) through selling revenue-generating products and additional training to existing customers.
Benefits
- Responsible Time Off
- Comprehensive medical, dental, vision package with 100% employer paid options
- Health Savings Account
- Flexible Spending Account
- Critical Illness Insurance
- Hospital Insurance
- Accident Insurance
- Life Insurance and AD&D
- Disability Insurance
- Wellness Challenge App
- Diabetes Prevention App
- Health Hub App
- 401k/Retirement Plan with 6% employer match
- Generous Parental Leave Program
- Paid Volunteer Leave Days
- Public Holiday Exchange Scheme
- Talent Referral Program
- Diverse training & internal networking opportunities across all of our product lines
- Opportunities for career progression and development
- Service recognition awards
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
