Account Manager
About The Position
The Account Management Team is the cornerstone of DataDome and we are laser focused on achieving their goals. With more than 300 clients across all regions, we are currently growing our dedicated Account Managers in our offices worldwide. To support its exponential international growth, DataDome is looking for an Account Manager to join the team in NYC, operating globally to report directly to the US Manager, Account Management / VP Account Management. You will be more specifically responsible for accounts in the US. Your main missions will include ensuring our Customers achieve their objectives with DataDome solution, driving the best customer experience as trusted advisor throughout the Customer journey, securing 100% of contracts’ renewals, triggering satisfaction to promote expansion opportunities, and expanding customers’ revenue by selling additional products and services. Your scope includes knowing your assigned accounts: understand their business, challenges, and objectives expected with bot protection. Guide your customers through each step of DataDome's customer journey, triggering the next steps to achieve the business value faster and secure the renewal. Build a solid base of referenceable users from your accounts and turn them into promoters and DataDome ambassadors. Engage customers into co-writing customer stories and sharing their feedback and experience on peer to peer review sites (eg G2.com). In collaboration with the Technical Account Managers, evaluate current adoption maturity level and blockers to adoption, and provide best practices along with the best approach to increase adoption for a successful renewal. Anticipate any threats and risk zones that could prevent customers from achieving their goals, being satisfied or renewing their contract, and build a risk mitigation plan or escalate as needed. Own, drive and manage contract renewal negotiations for timely signatures and execute all necessary strategies to trigger up-sells. Proactively own, drive and manage upsell and cross sell negotiations within our customers’ organizations and with additional products and services - always in the sole objective to bring more value to our customers.
Requirements
- At least 5-7 years in a business oriented and client facing positions such as Account Management or Customer Success roles
- Proven experience handling complex negotiations
- Track record in achieving gross retention rate and exceeding net retention rate
- Previous experience in a B2B SaaS environment is mandatory
- Experience working with a technical / corporate IT base
- Bachelor’s Degree or equivalent experience
- Native-like proficiency in English is mandatory
Responsibilities
- Ensure our Customers achieve their objectives with DataDome solution.
- Drive the best customer experience as trusted advisor throughout the Customer journey.
- Secure 100% of contracts’ renewals.
- Trigger satisfaction to promote expansion opportunities
- Expand customers’ revenue by selling additional products and services
- Know your assigned accounts: understand their business, challenges, and objectives expected with bot protection.
- Guide your customers through each step of DataDome's customer journey, triggering the next steps to achieve the business value faster and secure the renewal.
- Build a solid base of referenceable users from your accounts and turn them into promoters and DataDome ambassadors.
- Engage customers into co-writing customer stories and sharing their feedback and experience on peer to peer review sites (eg G2.com).
- In collaboration with the Technical Account Managers, evaluate current adoption maturity level and blockers to adoption, and provide best practices along with the best approach to increase adoption for a successful renewal
- Anticipate any threats and risk zones that could prevent customers from achieving their goals, being satisfied or renewing their contract, and build a risk mitigation plan or escalate as needed.
- Own, drive and manage contract renewal negotiations for timely signatures and execute all necessary strategies to trigger up-sells.
- Proactively own, drive and manage upsell and cross sell negotiations within our customers’ organizations and with additional products and services - always in the sole objective to bring more value to our customers.
Benefits
- Hybrid work setup (3 days/week in office) with access to our Soho, NYC office
- $50/month allowance for those coming in regularly (10+ days/month)
- $500 home office stipend to set up your ideal workspace
- Medical, dental, & vision insurance options
- $100 annual allowance for a leisure activity of your choice in Sports.
- Internal Learning and Development platform
- Opportunity to request additional training and support via your manager.
- Annual Company-Offsite, Events, Drinks, Winter Party, Lunch & Learns
- Gifts & care packages to celebrate growing families.
- 20 paid time off days, 5 sick days and 2 floating holidays + 12 national holidays.
- 401 K eligibility + matching.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
