Account Manager
About The Position
The Account Manager (AM) is responsible for delivering exceptional day-to-day service to assigned customer accounts by managing order execution from quote through delivery. Working in partnership with an assigned Business Development Manager (BDM), the Account Manager ensures accurate order processing, proactive communication, vendor coordination, and an outstanding customer experience. While the Business Development Manager leads relationship development and business growth, the Account Manager owns the operational execution that allows customers to receive timely, accurate, and professional service. Together, the Account Manager and Business Development Manager are responsible for achieving a minimum of $1 million in annual combined sales.
Requirements
- Bachelor's degree preferred or equivalent customer service/account management experience.
- Experience in promotional products or a related industry preferred.
- Excellent organizational and multitasking skills.
- Strong attention to detail.
- Outstanding written and verbal communication skills.
- Ability to manage multiple deadlines in a fast-paced environment.
- Proficiency with Microsoft Office and order management software.
Responsibilities
- Manage customer orders from initial quote through production, shipment, and delivery.
- Prepare accurate quotes, sales orders, and purchase orders.
- Coordinate artwork approvals and production timelines.
- Monitor order status to ensure deadlines are met.
- Maintain accurate customer and order information within company systems.
- Serve as the primary day-to-day contact for customer questions regarding active orders.
- Provide timely communication regarding order status, shipping updates, and issue resolution.
- Deliver an exceptional customer experience through responsiveness and attention to detail.
- Escalate strategic opportunities or relationship concerns to the Business Development Manager as appropriate.
- Communicate directly with vendors regarding pricing, production schedules, inventory, artwork requirements, and shipping.
- Resolve vendor issues proactively to minimize customer impact.
- Ensure vendor compliance with quality and delivery expectations.
- Work closely with the assigned Business Development Manager to support account growth.
- Communicate customer needs, challenges, and opportunities.
- Assist with preparing customer presentations, samples, and proposals.
- Support sales initiatives by providing operational expertise.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
