Sales, Account Manager
About The Position
The Account Manager is responsible for solving critical business challenges and cultivating new and expanded customer relationships. The role focuses on understanding customers’ environments and aligning Ricoh solutions with their mission-critical goals and objectives through strategic relationship building with decision-makers and key influencers. The Account Manager develops business within assigned territories and accounts, identifies customer needs through research and consultative discovery, and positions Ricoh products and services to support customer objectives and build long-term partnerships. The position is primarily office-based and requires approximately 20% travel, including occasional overnight travel.
Requirements
- Bachelor’s degree or equivalent professional experience.
- At least 3 years of demonstrated business development or sales experience.
- Foundational understanding of profit and loss (P&L) components.
- Ability to research, analyze, and understand customer organizations to support strategic business conversations.
- Ability to manage multiple accounts while maintaining strong attention to detail.
- Demonstrated success building influence through collaboration and relationship management.
- Strong understanding of solution-based sales and solution design processes.
- Ability to bring thought leadership and strategic insights to customer engagements.
- Excellent verbal, written, and presentation skills.
- Proven ability to develop and maintain professional relationships with key stakeholders.
- Strong learning agility and adaptability.
Nice To Haves
- Experience in an IT, technology, software, or managed services environment.
- Knowledge of document management, workflow solutions, and related business processes.
Responsibilities
- Drive business development efforts within assigned territory and accounts.
- Develop relationships with decision-makers and influencers to generate sales opportunities in new and existing accounts and increase Ricoh’s market share.
- Research customer organizations and use discovery and consultative questioning to understand their business environments and identify known and undiscovered challenges.
- Understand how customers make purchasing decisions and align solutions with their business needs.
- Engage customers using strong communication and consultative selling skills.
- Demonstrate Ricoh’s value by explaining how its solutions accelerate digital transformation and address customer objectives.
- Articulate the financial and operational impact of purchasing decisions.
- Prepare and deliver compelling presentations and proposals in virtual and in-person settings.
- Position Ricoh’s products and services to address customer needs and foster long-term partnerships.
- Maintain current knowledge of Ricoh products, services, and industry trends.
- Assess customer environments and develop strategies to expand Ricoh’s core services across the enterprise.
- Navigate customer buying processes and develop sponsors and advocates within client organizations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
