Account Manager

Colliers International•Minneapolis, MN

19d•$80,000 - $95,000•Hybrid

About The Position

The Account Manager serves as the primary relationship owner for an assigned book of business, responsible for delivering high-quality client service, managing account retention and growth, and ensuring an exceptional overall client experience. This role oversees the full policy lifecycle, including renewals, coverage coordination, and ongoing account servicing, while acting as a trusted advisor to clients, carriers, and internal partners. The Account Manager plays a key role in driving client retention, identifying coverage needs, and supporting new and renewal business opportunities. This position requires strong insurance knowledge, independent judgment, and a proactive, service-oriented approach to account management.

Requirements

5+ years of insurance account management, client service, or commercial lines experience required.
Demonstrated experience independently managing an assigned book of business or complex client accounts.
Strong, working knowledge of Minnesota insurance regulations and applicable insurance laws.
Advanced understanding of Property & Casualty insurance coverages, policy language, endorsements, and coverage interpretation.
Active Minnesota Property & Casualty Insurance License required.
Advanced proficiency with agency management systems, carrier portals, and Microsoft Office applications, including ability to use systems for account tracking, renewal management, and reporting.

Nice To Haves

Bachelor’s degree preferred; equivalent combination of education and progressively responsible insurance experience considered.
Experience advising clients or producers on coverage options, renewals, and risk exposures strongly preferred.

Responsibilities

Manage and service an assigned book of business, ensuring strong client relationships, high retention, and consistent service quality.
Execute agency account servicing procedures, including: a. New business support b. Renewals c. Endorsements d. Cancellations e. Audits f. Billing and financing g. Certificates, EPI, and schedules of insurance h. Payments i. Quotes j. Claims coordination and support
Lead renewal strategy and execution by proactively managing renewal timelines, identifying coverage gaps, remarketing accounts when appropriate, and collaborating closely with producers throughout the renewal process.
Serve as a trusted advisor to clients by maintaining a strong understanding of their business needs, risk exposures, and insurance programs.
Proactively identify opportunities to improve coverage, enhance client protection, and support account retention and growth.
Maintain current knowledge of insurance coverages, industry trends, carrier guidelines, and available markets through ongoing education and professional development.
Ensure accurate and timely documentation of all client activity within agency management systems and carrier platforms.
Maintain strong working relationships with clients, carriers, producers, and internal team members to ensure seamless service delivery.
Participate in client meetings, presentations, and renewal discussions as needed alongside producers or independently as appropriate.
Support special projects and initiatives as assigned by agency leadership.