Account Manager

Gallagher•Vancouver, BC

22d•Onsite

About The Position

The Account Manager independently manages a complex book of business, leading renewals, client service delivery, and carrier negotiations. This role combines strong technical expertise with strategic advisory support, partnering closely with Producers to deliver tailored risk solutions and drive client retention and growth. This Vancouver-based role requires experience with multinational and complex accounts, particularly in real estate, hospitality, and construction.

Requirements

7+ years of commercial insurance experience in a client service role
Active provincial insurance license required
University degree, college diploma, or equivalent experience
Strong technical knowledge of complex commercial coverages and market dynamics
Proven ability to manage client and insurer relationships, including marketing complex accounts
Demonstrated leadership and mentorship capabilities
Self-starter with strong initiative and ability to work independently
Highly organized with strong analytical and time management skills
Excellent communication and interpersonal skills
Ability to prioritize and manage multiple competing demands in a fast-paced environment
Proactive and solutions-oriented mindset, with a focus on continuous improvement
Strong team player, adaptable and collaborative
Proficient in Microsoft Office and related technologies

Nice To Haves

CAIB, CIP, CRM (completed or in progress) considered an asset

Responsibilities

Conduct coverage reviews and analysis for new and existing business, identifying gaps and improvement opportunities
Identify and support revenue growth across the portfolio, including cross-selling and new business initiatives
Lead or support client meetings, delivering strategic recommendations and market insights
Manage the end-to-end renewal process, including marketing and carrier negotiations
Provide strategic risk and coverage advice, clearly identifying exposures and solutions
Build and maintain strong client relationships through proactive, high-quality service
Delegate workflow and provide guidance to junior team members
Collaborate with internal specialists and carriers to optimize client outcomes
Act as a trusted advisor to clients and a key resource to the broader service team

Benefits

Flexible medical & dental coverage to meet your household's needs
Life, Dependent Life and AD & D Insurance options
Retirement savings including RRSP including a company match, TFSA, pension and more
Employee Stock Purchase Plan
Educational expense reimbursement
Employee assistance programs
Discounted gym membership (GoodLife Fitness)
Opportunity for flexible work arrangements
Paid sick days & personal days
Employee education recognition program
Employee referral bonus program