Account Manager

BCM One•Blue Bell, PA

12d•Hybrid

About The Position

At BCM One, we simplify the complex. As a leading provider of next-generation managed services and telecom solutions, we help organizations connect, communicate, and scale with confidence. Our Enterprise Solutions team sits at the center of that, working across partners, agents, and customers to uncover opportunity where others might see noise. We move fast, challenge each other to think differently, and stay focused on delivering real, measurable results. We are adding an Account Manager to our growing team because there is untapped value within our existing accounts customers who know us, trust us, but may be underutilized, inactive, or at risk of churn. In this role, you will take ownership of that space, stepping into complex accounts to understand what is really happening and where we can re-engage, protect revenue, and create growth. You will bring a strategic lens to every interaction, identifying ways to reduce churn, strengthen relationships, and uncover new business opportunities, while turning insight into action by creating qualified opportunities for the sales team. Sitting at the intersection of business development, account management, and sales operations, you will help transform fragmented activity into a clear path for growth.

Requirements

3+ years of experience in business development, account management, or sales operations
Proven success generating meetings or pipeline through outbound prospecting
Experience in channel, agency, or partner-led sales models strongly preferred
Strong communication and discovery skills
CRM proficiency and strong data hygiene (Salesforce preferred)
Telecommunications or technology experience is strongly desired

Nice To Haves

You are comfortable picking up the phone and creating conversations from scratch
You know how to qualify real opportunity versus noise
You understand that not every account is yours to “own” and can operate with respect for partner ecosystems
You think critically and act independently, without waiting for perfect direction
You have the discipline to manage high activity while maintaining attention to detail

Responsibilities

Uncover opportunity others have missed through research and proactive outreach within assigned base.
Build and manage high-volume outbound activity, including cold calling and email.
Research accounts to identify decision makers, existing services, and whitespace opportunities.
Re-engage inactive or underpenetrated customers and rebuild relationships.
Qualify needs and uncover cross-sell opportunities for new solutions without disrupting existing partner agreements.
Schedule meetings and pass qualified opportunities to Account Executives for closure.
Protect and navigate partner and agency relationships, ensuring proper attribution and compliance.
Track all outreach and opportunity activity in CRM systems with strong data discipline.
Collaborate across Sales, RevOps, and Channel teams to align on strategy.