Account Manager
About The Position
City Wide Facility Solutions is seeking a Facility Solutions Manager (FSM), internally known as an Account Manager, to be the primary point of contact for an assigned portfolio of commercial facility clients. This role involves managing ongoing operations, including inspections, issue resolution, and service quality oversight. The FSM will build and maintain strong relationships with clients and contractors, identify opportunities for service expansion, recommend solutions, and manage pricing and logistics. The position requires coordinating with Account Compliance Managers for after-hours service execution and utilizing a CRM system for documentation and coordination. This is a field-oriented role that emphasizes client interaction and problem-solving, supported by a team including the Director of Operations.
Requirements
- 3–5+ years of experience in sales, account management, facility management, building maintenance, or a related field.
- Strong communication skills and confidence interacting with both clients and contractors.
- Natural problem-solving abilities with the capacity to manage multiple priorities simultaneously.
- High level of accountability, organization, and ownership of results.
- High school diploma required.
- Valid driver's license, clean driving record, and willingness to travel throughout the assigned territory.
Nice To Haves
- Bachelor's degree preferred.
Responsibilities
- Serve as the primary point of contact for an assigned portfolio of commercial facility clients.
- Manage ongoing operations, including inspections, issue resolution, and service quality oversight.
- Build and maintain strong, long-term relationships with clients and contractors through consistent communication and follow-through.
- Identify opportunities to expand service offerings, recommend solutions, and manage pricing and logistics.
- Coordinate with Account Compliance Managers to ensure after-hours service execution aligns with client expectations.
- Utilize our CRM system to document inspections, manage client information, and efficiently coordinate field activities.
Benefits
- Base salary of $50,000
- Uncapped commissions with first-year earnings of $70,000–$80,000
- Top performers earning well over $100,000 annually
- $500 monthly car allowance
- $50 monthly phone allowance
- Mentorship and ongoing training
- Company-issued laptop
- Paid time off plus six paid holidays
- Health, Dental, and Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
