Account Manager

Gradient Experience•Tri-State Area, NY

10d

About The Position

We are looking for an experienced and driven Account Manager to join the Account Services team. This mid-level leadership role is suited to someone with experience in cross-functional team and project management, client communication strategy, and events and tactics. The Account Manager owns and manages cross-functional players within the organization while representing clients’ interests and needs, helping execute experiential marketing campaigns from concept to completion.

Requirements

Bachelor's degree required.
4+ years of professional work experience.
2+ years of project management experience.
2+ years of account management experience.
Past event experience required.
Strong client communication skills.
Strong cross-functional leadership skills.

Nice To Haves

Experiential marketing experience.
Agency experience.
Production experience.

Responsibilities

Lead daily client interactions and serve as the main point of contact for inquiries, requests, and feedback.
Build lasting client relationships and act as a trusted advisor.
Lead client meetings, prepare agendas, and deliver client-facing notes.
Resolve client conflicts with a solution-oriented approach; identify upsell and account-growth opportunities and share them with the sales team and agency leadership.
Oversee campaign planning from concept through execution, including developing and refining strategies and presentations, and contributing copywriting.
Contribute ideas in brainstorming sessions and deliver client presentations on strategies, results, and recommendations.
Provide day-to-day leadership and clear communication to cross-functional creative, production, and logistics teams.
Delegate tasks, manage team performance, and ensure milestones and timelines are met.
Schedule internal meetings, send recaps, and delegate research and support tasks to junior team members when applicable.
Prepare and maintain project status reports, proposals, and client deliverables.
Manage project documentation, work-back timelines, and Asana.
Work with production to manage project budgets and timelines and allocate resources efficiently; report project status and financials to clients and agency leadership.
Lead logistical planning for events, site visits, and onsite activation support.
Serve as onsite lead for client management and logistics, anticipate client needs, and manage expectations; support senior account leads onsite on large, complex projects.
Analyze campaign performance data and provide insights for future improvements.
Lead the creation of post-event marketing tools, including metrics reports and case studies.