Account Manager Security

Allied Universal•Irving, TX

11d

About The Position

Allied Universal is hiring an Account Manager to lead daily security operations and help ensure the safety and well-being of the people and places served. The Account Manager guides, develops, and motivates security officers and supervisors to deliver high-quality service and maintain safe environments. The role manages scheduling, staffing, payroll, performance, employee relations, client relationships, incident response, compliance, training, site standards, and inventory. It uses AI-powered technology to schedule officers in a way that meets client contract hours while minimizing unbilled overtime. The Account Manager serves as the primary client contact and coordinates with clients and internal teams when responding to escalated issues or emergencies. Allied Universal describes its workplace as dynamic, welcoming, and collaborative, and highlights career-growth opportunities, impactful work, and a supportive team. Benefits include medical, dental, vision, basic life, AD&D, retirement plan, and disability insurance; eight paid holidays annually, five sick days, four personal days, and vacation accrued at 3.08 hours biweekly. Unused vacation is paid out only where required by law.

Requirements

High school diploma or equivalent.
A minimum of two years of experience in business operations, security management, or supervising teams in a fast-paced environment.
Experience leading, developing, and retaining a dynamic team while building positive client relationships.
Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
Ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
Proficiency with web-based applications and computer systems, including Microsoft Office.
Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
Financial acumen and the ability to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory.
A valid driver’s license is required if driving a company vehicle or a personal vehicle while conducting business.
Licensing requirements may apply under state and/or local laws and regulations and may be required before employment.

Nice To Haves

College degree in Business Administration or a law enforcement-related field.
Law enforcement, military, contract or proprietary security services, or facility management experience.
American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
Previous payroll, billing, or scheduling experience.
Aptitude with security systems, including CCTV, access control, and badge administration.
Graduation from a certified public safety academy, such as Law Enforcement, Firefighter/Paramedic, or Corrections Officer.

Responsibilities

Manage security officer scheduling with AI-powered technology to meet client contract hours while minimizing unbilled overtime.
Hire, coach, manage, and develop security officers and supervisors; oversee payroll, performance, and employee relations.
Serve as the primary point of contact for clients and ensure high-quality service that protects people and property.
Respond professionally to escalated security issues and emergencies, coordinating with clients and internal teams.
Oversee training, safety, site operational standards, and compliance.
Manage inventory, including uniforms, equipment, and other essential supplies.
Manage staffing levels, turnover costs, and inventory-related costs to support operational and financial objectives.

Benefits

Medical, dental, and vision insurance.
Basic life and AD&D insurance.
Retirement plan.
Disability insurance.
Eight paid holidays annually.
Five sick days.
Four personal days.
Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
Career-growth opportunities.
Supportive team.