Account Manager

Invoca•Los Angeles, CA

4d•$80,000 - $100,000•Remote

About The Position

Invoca is the leading AI-powered conversation intelligence platform. We empower marketing, sales, customer experience, and contact center teams to unlock the intent and insights within every customer interaction – driving better customer experiences, increased revenue, and improved operational efficiency. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture. The Account Management team drives continued value, retention, and growth within Invoca’s corporate and mid-market accounts. Operating with high agency and urgency, the team partners closely with cross-functional groups—including Solution Engineers, Customer Success, and Support—to ensure customer alignment, drive platform adoption, and maximize customer lifetime value. We are seeking an experienced Account Manager (Individual Contributor) to manage a portfolio of corporate and mid-market accounts. Responsible for executing retention and expansion goals across Invoca's multi-product suite, you will ensure the renewal, maturity, and growth of every customer. This is a high-intensity, customer-facing position for someone who thrives in direct relationships, owns outcomes, and is comfortable working both remotely and traveling on-site to build executive alignment.

Requirements

3+ years of on-quota, B2B SaaS experience selling marketing tech or ad tech to large, complex organizations.
A track record of owning outcomes, hitting quota, and navigating complex organizations with confidence.
Experience using a modern SaaS sales tech stack, including Salesforce, Customer Success platforms, and business intelligence tools.
Proven experience negotiating business terms with senior management and C-suite executives, including order forms, MSSAs, and SOWs.
Working knowledge of marketing technology such as Google AdWords, Analytics, bid management, or programmatic media platforms.
Strong written and verbal communication skills with the ability to create clear, polished proposals and presentations.
Willingness and ability to travel regularly to meet customers in person.

Nice To Haves

Experience selling into Home Services, Insurance, Telecom, Financial Services, or Auto verticals.

Responsibilities

Manage a portfolio of accounts across the full customer lifecycle, owning both renewal and expansion outcomes with a long-term, win/win mentality.
Execute all business reviews, 180-day renewal milestones, and value touchpoints on schedule with polished preparation and clear follow-through.
Develop and execute strategic account plans that drive platform adoption, uncover expansion opportunities, and proactively surface risk before it becomes churn.
Own and report on the renewal, expansion, and retention forecast with at least one full quarter of forward visibility.
Facilitate smooth transitions of new accounts from Account Executives into Account Management, ensuring continuity of relationships and momentum.
Partner closely with Customer Success/Support teams on the creation and delivery of Customer Success Plans and maturity growth models.
Demonstrate and quantify Invoca’s platform value to stakeholders from marketing staff to C-suite executives, building the business case for renewal and growth.
Demonstrate a mastery of multi-threading: penetrate accounts deeply to build a network of internal champions and executive allies.
Build and deliver compelling presentations, proposals, and software demonstrations tailored to enterprise-level audiences.
Travel to visit focus/grow accounts in person, building executive relationships and deepening partnerships at all levels.
Negotiate and close renewals and expansion opportunities with speed and precision.
Maintain Salesforce with accurate, up-to-date forecasts, activity logs, and next steps at all times.
Stay responsive and reliable—treating internal and customer blockers as a priority and responding within the same business day.