Account Manager

Litify

22h•$80,000 - $130,000

About The Position

At Litify, we’re revolutionizing the Legal industry by being the platform powering legal’s top performers. As a trailblazer in legal technology, Litify delivers an all-in-one legal operating solution that empowers law firms and legal departments to achieve consistent success by continually standardizing, measuring, and improving their legal operations. Our mission is clear: to deliver better business outcomes to our clients, so they can focus on delivering the best legal service and outcomes to their clients. 400+ enterprise businesses and 55K+ legal professionals trust Litify to amplify their impact with innovative technology and service that stands the test of time. Backed by Bessemer Venture Partners, Litify is proud to be recognized as one of Inc. 5000 and Deloitte Technology Fast 500’s fastest-growing private companies in America along with numerous awards for our unparalleled software. With offices in the vibrant cities of New York and New Orleans, we’re at the heart of legal innovation. As an Account Manager at Litify, you’ll be responsible for managing and growing relationships within our existing client base. You’ll play a key role in driving renewals, identifying upsell opportunities, and delivering value to our customers by helping them get the most out of the Litify platform. This is a quota-carrying role that combines sales acumen with strategic consulting. You'll work cross-functionally with our Customer Success, Product, and Sales teams to ensure each client achieves measurable results and long-term success with Litify.

Requirements

A bachelor’s degree from an accredited university
At least 2-5 years experience in a SaaS account management or customer-facing role
Strong sales instincts and ability to build trusted client relationships
Excellent written, verbal, and presentation communication skills
Experience presenting to and engaging with executive-level stakeholders
Strong problem-solving skills and a collaborative, solutions-oriented mindset
Self-motivated and organized with the ability to manage multiple accounts and priorities
Familiarity with Salesforce or other CRM platforms preferred
Experience in the legal industry or selling to law firms, corporate legal departments, or government entities is a plus
Comfortable with commercial negotiation and willingness to refine selling style as needed

Responsibilities

Manage a portfolio of existing Litify clients to ensure retention and satisfaction
Identify and drive upsell and expansion opportunities by understanding client goals and aligning them with Litify solutions
Own and execute renewal motions, collaborating with internal teams and client stakeholders
Consult, educate, and strategize with clients to help grow their business using Litify
Engage in business reviews, and strategic check-ins to drive value
Meet and exceed monthly sales targets tied to renewals and expansions
Stay up to date on Litify platform updates, industry trends, and best practices to inform your client recommendations
Collaborate cross-functionally with Customer Success, Implementation, Support and Product & Engineering teams to ensure seamless execution, customer satisfaction, and long-term partnership success.