Account Manager

US Mobile•New York, NY

26d•$80,000 - $90,000

About The Position

US Mobile is building the future of wireless communication with the goal of one unified network open to any person and any device, worldwide. They empower customers by offering all three major networks on one phone and one plan, plus home internet from Starlink, with no lock-in or commitments. They provide custom-fit plans at every price point and 24/7 customer support with real people. US Mobile uses real-time feedback from Reddit, surveys, and customer support to inform product roadmaps. Consumer Reports named them the top-rated mobile carrier two years in a row. They are building innovative systems that scale with a network-agnostic tech stack and agile, cross-functional teams built on trust and mutual respect. This work is for individuals who work fast, flexibly, and collaboratively without compromising standards. We're looking for a mid-level Account Manager to serve as the primary point of contact for our existing B2B customers. This role is part relationship manager, part concierge. You'll field incoming calls and emails, resolve issues quickly, and make every business customer feel like they have a dedicated, white-glove point of contact. The ideal candidate is a proactive communicator who thrives on making customers feel taken care of and can juggle a high volume of touchpoints without losing a personal touch.

Requirements

2–4 years of experience in account management, customer success, client services, or a similar customer-facing B2B role.
Excellent written and verbal communication skills — comfortable on the phone and in email with business clients.
A service-first mindset with strong problem-solving instincts and follow-through.
Highly organized and able to manage multiple accounts and priorities simultaneously.
Comfortable working with CRM and support ticketing tools.
Calm, patient, and solutions-oriented under pressure.

Nice To Haves

Experience in telecom, wireless, or a related industry is a plus, but not required.

Responsibilities

Serve as the day-to-day point of contact for a portfolio of existing B2B accounts, owning the relationship post-sale.
Field and respond to inbound customer emails and phone calls promptly, professionally, and with a VIP-level of service.
Troubleshoot and resolve account issues (billing, service, device, or plan-related), escalating to internal teams when needed and following through to resolution.
Proactively check in with accounts to monitor satisfaction, flag risk, and identify opportunities for account growth or upsell.
Maintain accurate account records and interaction history in the CRM.
Coordinate cross-functionally with Sales, Support, and Billing to ensure a seamless customer experience.
Manage renewals and help minimize churn through consistent, high-touch relationship management.
Identify recurring pain points and provide feedback to leadership on ways to improve the customer experience.