Account Manager

Otis Elevator Co.•Chesapeake, VA

19d•$70,000 - $90,000

About The Position

Otis Elevator Company is seeking an Account Manager to manage territory sales, margin growth, and customer satisfaction for customers in the Virginia Beach, Norfolk, and Hampton territory. The role combines customer relationship management, sales, renewal and repair opportunity development, and accurate pipeline and sales forecasting. The Account Manager serves as a technical sales consultant and works closely with Operations and the branch business development sales team. Otis provides intensive training in technology, processes, and soft skills, with opportunities to exchange ideas with experienced colleagues. The listed salary range is $70,000–$90,000; compensation within the range depends on factors including education, qualifications, experience, skills, seniority, location, performance, and business needs.

Requirements

Bachelor’s degree or equivalent work experience.
Strong written and verbal communication skills to develop expectations and relationships with internal and external customers.
Customer-centric approach and a strong desire to achieve customer satisfaction.
Ability to work in a highly team-oriented and dynamic environment.
Self-motivation and ability to manage multiple simultaneous projects and responsibilities.
Comfort working in a technical environment using Microsoft-based computer software.
Strong leadership, goal orientation, time management, and organizational skills.

Nice To Haves

2–4 years of outside sales experience, or relevant experience in property management or HVAC sales.

Responsibilities

Prospect, build, and maintain customer relationships; meet or exceed sales objectives and serve as a technical sales consultant in the assigned territory.
Drive territory sales and margin growth.
Retain and renew current maintenance agreements by improving customer satisfaction through the MFA program.
Manage and nurture account relationships to drive renewals and repair opportunities.
Conduct sales planning and needs assessments to guide account targeting, installed-base expansion, and renewal efforts.
Assist Operations with resolving customer concerns.
Partner with the branch business development sales team to identify business development opportunities.
Communicate competitive feedback and market dynamics internally to improve solutions and refine messaging.
Use Otis sales tools to track opportunities, pipeline, and sales forecasts.
Manage opportunities in the CRM pipeline and provide accurate forecasts.

Benefits

401(k) plan with generous company match and automatic retirement contribution.
Medical, prescription drug, dental, and vision coverage for the employee and eligible dependents.
Three weeks of paid vacation and paid company holidays.
Paid sick leave, employee assistance, and wellness incentive programs.
Life insurance and disability coverage.
Voluntary legal, pet, home, and auto insurance options.
Birth/adoption and parental leave benefits, as well as adoption assistance.
Tuition reimbursement.
Service anniversary recognition and spot performance bonus opportunities.
Training in technology, processes, and soft skills.
Employee Scholar Program sponsorship for degrees or certification programs.