Entry Level Account Manager - Houston, TX

Genesis Global Group•Houston, TX

About The Position

Medical Diagnostic Laboratories (MDL), a member of Genesis Global Group, is a CLIA-certified clinical laboratory specializing in automated DNA-based molecular analysis and PCR testing, with a broad menu of infectious disease tests. MDL is expanding its sales force and seeks a high-energy, self-motivated Entry Level Account Manager to maintain and grow a large base of existing customers. The role serves as a liaison between management and customers, helping resolve customer issues and strengthen client relationships. The Account Manager presents information about new tests, identifies opportunities to increase revenue from existing clients, educates and trains clients, and coordinates solutions between clients and the laboratory. The position works with a Senior Sales Executive and Regional Manager on client concerns and retention strategies, monitors client satisfaction, and keeps informed about competitors in the assigned territory. The role requires travel within the coverage area and occasional nationwide travel, with frequent travel by motor vehicle and visits to varied customer workplaces.

Requirements

1–3 years of successful customer service experience.
Well-developed multitasking and organizational skills, with attention to detail.
Energy, motivation, enthusiasm, and integrity.
Excellent written and verbal communication skills.
Sound judgment and decision-making ability.
Computer proficiency in MS Office, Excel, email, and internet functions.
Knowledge of laboratory testing and competing products.
Ability to travel within the coverage area and occasionally nationwide.
Ability to handle, control, or feel objects, tools, or controls; sit, stand, and walk; and drive a motor vehicle.

Nice To Haves

Medical Assistant certification or an Associate Degree.
BA/BS degree preferred.

Responsibilities

Grow client-base revenue by presenting new test information, upselling, and identifying additional revenue sources from existing clients.
Establish positive, long-term client relationships.
Educate and train clients, research problems, and coordinate solutions between the laboratory and clients.
Work with the Senior Sales Executive and Regional Manager to identify client concerns and develop and implement client-retention strategies.
Monitor, evaluate, and report client satisfaction, and recommend corrective action as needed.
Maintain knowledge of competitors and their presence in the assigned territory.
Travel within the coverage area and occasionally nationwide.

Benefits

Competitive salary and uncapped quarterly commission.
Medical insurance.
Dental insurance.
Vision insurance.
Short- and long-term disability coverage.
Life insurance.
Dependent care flexible spending account.
Voluntary policies, including accident, hospital indemnity, critical illness, and supplemental short-term disability.
Identity theft protection.
401(k) plan.
Paid vacation and holidays.