Entry Level Account Manager - McAllen, TX
About The Position
Medical Diagnostic Laboratories (MDL), a member of Genesis Global Group, is a CLIA-certified clinical laboratory specializing in automated DNA-based molecular analysis and PCR testing, with a broad infectious disease testing menu. MDL is expanding its U.S. sales force and seeks a high-energy, self-motivated Entry Level Account Manager to maintain a large base of existing customers and act as a liaison between management and customers to resolve customer issues. The Account Manager grows revenue from existing clients, builds long-term relationships, educates and trains clients, and coordinates solutions between clients and the laboratory. The role works with a Senior Sales Executive and Regional Manager on client concerns and retention strategies, monitors client satisfaction, and stays informed about competitors in the assigned territory. Travel within the coverage area and occasional nationwide travel are required.
Requirements
- 1–3 years of successful customer service experience.
- Well-developed multitasking and organizational skills, with strong attention to detail.
- Energy, motivation, enthusiasm, and integrity.
- Excellent written and verbal communication skills.
- Sound judgment and decision-making ability.
- Computer proficiency in MS Office, Excel, email, and internet functions.
- Must be able to travel within the coverage area and occasionally nationwide.
- Ability to use hands to handle, control, or feel objects, tools, or controls; sit, stand, and walk; and drive a motor vehicle.
Nice To Haves
- Knowledge of laboratory testing and competing products.
- Medical Assistant certification or an Associate Degree; BA/BS preferred.
Responsibilities
- Grow client-base revenue by presenting new test information, upselling, and identifying new revenue sources among existing clients.
- Establish positive, long-term client relationships.
- Educate and train clients, research problems, and coordinate solutions between the laboratory and clients.
- Work with the Senior Sales Executive and Regional Manager to identify client concerns and develop and implement client-retention strategies.
- Monitor, evaluate, and report client satisfaction levels and recommend corrective action when needed.
- Maintain knowledge of competitors and their presence in the assigned territory.
- Travel within the coverage area and occasionally nationwide.
Benefits
- Competitive salary
- Company car
- Medical, dental, and vision insurance
- Short- and long-term disability
- Life insurance
- Dependent care flexible spending account
- Voluntary policies: accident, hospital indemnity, critical illness, and supplemental short-term disability
- Identity theft protection
- 401(k) plan
- Paid vacation and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
