Account Manager - Romulus

Winter Services•Romulus, MI

About The Position

The Account Manager manages customer accounts transitioned from Business Development and serves as the primary point of contact for assigned customers. The role oversees snow removal services and landscaping maintenance and enhancement projects, ensuring quality delivery and building long-term customer relationships. The Account Manager coordinates approved enhancement work from initiation through completion, working with internal teams to meet customer specifications, timelines, budgets, productivity levels, and profitability goals. The position also manages renewals and enhancement opportunities through the company’s CRM, prepares proposals, reports on the sales pipeline, monitors project progress and costs, and supports customers with year-round budget planning as needed. The Account Manager contributes to customer retention and company sales objectives through regular communication, site visits, quality checks, and customer activities.

Requirements

High school diploma or GED equivalent.
Strong knowledge of landscaping services, including design, maintenance, irrigation, and horticulture.
Proven track record of managing customer accounts and delivering projects successfully.
Excellent communication, time management, and organizational skills.
Strong interpersonal skills and ability to build rapport with customers and teams.
Proficiency in project management and budgeting.
Ability to multitask and work under deadline pressure.
Strong problem-solving skills and attention to detail.
Familiarity with landscaping software such as Aspire, Salesforce, NetSuite, or similar tools.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to work with the General Manager, Operations Team, and Senior Leadership.
Goal-oriented, collaborative mindset and strong values such as integrity and honesty.
Valid driver’s license.
Ability to conduct site visits, walk on uneven terrain, and inspect landscaping projects.
Ability to lift and carry up to 50 pounds.

Nice To Haves

Advanced degree.
Bilingual in Spanish.

Responsibilities

Work with Business Development to transition and onboard new customers in the assigned area.
Serve as the primary point of contact for existing and newly assigned customer accounts.
Manage assigned snow and landscape customer renewals through the company’s Salesforce CRM.
Identify opportunities to expand landscape and snow removal services and identify property enhancement projects based on customer needs and priorities.
Partner with the General Manager and Enhancement Manager on enhancement job costing as needed, supporting productivity and margin goals.
Prepare and present enhancement proposals to customers to meet quarterly enhancement sales goals.
Record enhancement proposals in Salesforce daily and provide weekly CRM pipeline reporting against enhancement sales goals.
Prioritize enhancement projects according to customer property needs and potential impact.
Coordinate customer-approved landscape enhancement projects from initiation to completion, ensuring timelines, budgets, and customer specifications are met.
Work with the Production Manager to schedule crews and allocate resources efficiently.
Conduct regular site visits to monitor ongoing project progress, quality, and weekly maintenance.
Monitor project budgets and expenses to support profitability.
Approve invoices and ensure timely billing for services rendered.
Communicate account status, project progress, and financial performance to senior management.
Assist customers with year-round budget planning as needed.
Work with maintenance crews, enhancement crews, and the irrigation department to meet customer needs.
Ensure landscape and snow removal services meet or exceed industry standards and customer expectations.
Conduct quality control checks and promptly resolve service issues and customer concerns.
Build and maintain long-term customer relationships through regular communication and personalized service to support retention.
Plan, coordinate, and execute customer entertainment events or activities that support enhancement sales and annual company sales and profitability objectives.
Use company CRM tools and learn and follow the existing enhancement sales process.
Learn the aggregate business and the roles and functions within the company.
Sell enhancement work that is executable and profitable.
Ensure adherence to safety standards, environmental regulations, company administrative policies, procedures, and business ethics codes.
Perform other duties as assigned.