Account Manager - Romulus

Winter Services Inc•Romulus, MI

2d•$65,000 - $75,000

About The Position

Groundmasters Landscape Services LLC is seeking an experienced, highly motivated Account Manager to oversee customer accounts transitioned from Business Development. The Account Manager serves as the primary contact for assigned customers and manages renewals, snow removal services, landscape maintenance, and enhancement projects. The role coordinates project execution, budgets, schedules, quality, billing, and customer communication while pursuing profitable service expansions and maintaining long-term customer relationships. The Account Manager works with Business Development, general and enhancement management, production, maintenance and enhancement crews, and the irrigation department. The position also uses the company’s CRM and follows established sales, administrative, safety, environmental, and business ethics processes. This role requires site visits, including walking uneven terrain and inspecting landscaping projects, and the ability to lift and carry up to 50 pounds.

Requirements

High school diploma or GED equivalent required.
Strong knowledge of landscaping services, including design, maintenance, irrigation, and horticulture.
Proven track record managing customer accounts and delivering projects successfully.
Excellent communication, time-management, and organizational skills.
Strong interpersonal skills and ability to build rapport with customers and teams.
Proficiency in project management and budgeting.
Ability to multitask and work under deadline pressure.
Strong problem-solving skills and attention to detail.
Familiarity with landscaping software and CRM tools such as Aspire, Salesforce, or NetSuite, or similar tools.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to work with the General Manager, Operations Team, and Senior Leadership.
Goal-oriented, collaborative mindset and strong values, including integrity and honesty.
Valid driver’s license required.
Ability to conduct site visits, walk on uneven terrain, and inspect landscaping projects.
Ability to lift and carry up to 50 pounds.

Nice To Haves

Advanced degree preferred.
Bilingual Spanish is a plus.

Responsibilities

Work with Business Development to transition and onboard new customers in the assigned area.
Serve as the primary point of contact for existing and newly assigned customer accounts.
Manage assigned snow and/or landscape customer renewals through the company’s Salesforce CRM process.
Identify opportunities to expand landscape and snow removal services and identify property enhancement projects based on customer needs and priorities.
Partner with the General Manager and Enhancement Manager on enhancement job costing as needed to align with productivity and margin goals.
Prepare and present detailed enhancement proposals, record proposals in Salesforce daily, and provide weekly CRM pipeline reports against enhancement sales goals.
Prioritize enhancement projects according to customer property needs and potential impact.
Coordinate approved landscape enhancement projects from initiation to completion, meeting timelines, budgets, and customer specifications.
Work with the Production Manager to schedule crews and allocate resources.
Conduct regular site visits to monitor project progress, quality, and weekly maintenance.
Monitor project budgets and expenses to support profitability.
Approve invoices and ensure timely billing for services rendered.
Communicate account status, project progress, and financial performance to senior management.
Assist customers with year-round budget planning as needed.
Coordinate with maintenance crews, enhancement crews, and the irrigation department to meet customer needs.
Ensure landscape and snow removal services meet or exceed industry standards and customer expectations; conduct quality checks and resolve issues promptly.
Address customer concerns professionally and promptly, and maintain long-term customer relationships through regular communication and personalized service.
Plan and execute customer entertainment activities to support enhancement sales and company sales and profitability objectives.
Use CRM tools and follow the established enhancement sales process; learn the aggregate business and sell work that is executable and profitable.
Ensure adherence to safety standards, environmental regulations, company administrative policies, procedures, and business ethics codes.
Perform other duties as assigned.