Account Manager, Destinations
About The Position
Travel Leaders Network, part of Internova Travel Group, is seeking an Account Manager to manage destination and global tourism board partners. The role serves as a liaison between Internova and a portfolio of mid-tier through top-tier partners, overseeing partner relationships, agreements, campaigns, budgets, reporting, and coordination across Internova business units. It also supports team-wide functions and cross-functional work to maintain communication, processes, resources, and collaboration across the Destinations team. The Account Manager manages partner relationships throughout the full agreement lifecycle, translating partner plans into campaigns across channels such as B2B, B2C, events, publications, and education. The role coordinates internal teams, monitors campaign delivery and performance, maintains accurate account documentation, and develops partner recaps. This position is described as remote and may require travel for partner meetings, industry events, and Internova programs.
Requirements
- Bachelor's degree in marketing, advertising, tourism, business administration, or an equivalent combination of education and relevant experience.
- At least 5 years of account management, partnership marketing, or related experience.
- Demonstrated experience managing complex client or partner relationships, multiple concurrent campaigns, and significant program budgets.
- Strong relationship-management skills and ability to communicate effectively and professionally with external partners and internal stakeholders.
- Ability to coordinate complex projects across multiple teams, manage competing priorities, and meet deadlines with strong attention to detail.
- Strong written, verbal, presentation, and problem-solving skills.
- Highly organized, proactive, collaborative, and able to work independently in a remote environment.
- Strong proficiency with Microsoft Office and related business tools for document preparation, presentations, data analysis, and spreadsheet management.
- Ability to use project-management platforms such as Smartsheet and other required technology tools.
- Ability to travel for partner meetings, industry events, and Internova programs as required.
Nice To Haves
- Travel, tourism, hospitality, tourism board, tour operator, consortia, or destination experience is strongly preferred.
Responsibilities
- Manage a portfolio of mid-tier through top-tier destination partners, including complex partnerships across multiple Internova business units.
- Serve as the primary day-to-day contact for partners and maintain strong relationships and service.
- Manage partner agreements from annual planning and activation through execution, reporting, renewal, and ongoing account development.
- Understand partner objectives, contractual commitments, budgets, timelines, and performance expectations.
- Identify opportunities to strengthen partnerships, support retention and renewals, and recommend appropriate growth in collaboration with Destination team leadership.
- Translate contracted partner plans into actionable campaign timelines and oversee execution across B2B, B2C, events, publications, education, and other applicable channels.
- Coordinate multiple campaigns and deliverables, ensuring accuracy, timeliness, and compliance with partner commitments.
- Collaborate with Creative, Marketing, Events, Analytics, other internal teams, and Internova business units to execute programs and initiatives.
- Review campaign assets and deliverables for accuracy, partner alignment, brand standards, and contractual requirements.
- Support assigned cross-functional and team-wide responsibilities, facilitating communication, coordination, and consistent processes.
- Maintain and share updates, resources, tools, and process information for assigned functional areas, and communicate information and best practices with fellow Account Managers.
- Contribute to team-wide initiatives, events, process improvements, and special projects.
- Manage partner budgets and keep activities within contracted revenue and expense parameters.
- Maintain account records, campaign documentation, timelines, and partner activity.
- Coordinate collection and analysis of campaign performance data, KPIs, and proof of performance.
- Develop partner recaps showing campaign delivery, results, and partnership value.
- Use performance insights to inform partner conversations, renewals, and future account recommendations.
- Identify execution risks, resolve issues, and communicate changes or recommendations to partners and internal stakeholders.
- Travel for partner meetings, industry events, and Internova programs as required.
Benefits
- Choice of two medical plans
- Choice of two dental plans
- Vision insurance
- Flexible spending accounts (FSAs)
- Company-paid life insurance and AD&D
- Optional additional life insurance and AD&D
- Disability insurance
- Paid parental leave
- Paid time off
- 401(k) plan with company match
- Discounted employee travel options
- Access to LinkedIn Learning webinars and courses
- Discounted pet insurance
- Discounted auto, home, and renters insurance
- Role may be eligible for an incentive, commission, bonus, or discretionary bonus program based on company financial goal achievement and individual performance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
