Account Manager (Southeast)

GuidePoint Security • Remote - Florida, FL

5d • Remote

About The Position

The Account Manager works on a team with and for an Account Executive, assisting with sales lifecycle responsibilities and supporting customer retention and growth. The role is dedicated to a specified Account Executive and helps maintain and grow that individual’s business within their accounts.

The Account Manager responds to customer inquiries, serves as a liaison among customers, vendors, and GuidePoint resources, and develops product, industry, vendor, and services knowledge. With Account Executive guidance, the role manages opportunities and sales cycles, identifies account growth opportunities, supports renewals and forecasting, and promotes GuidePoint Professional Services engagements. The position may use Salesforce.com to prepare quotes and track opportunities and renewals, and requires up to 25% travel.

Requirements

• Proven success in inside sales with cybersecurity experience.
• Ability to multitask, maintain outstanding attention to detail, and follow through on commitments.
• Positive attitude, strong drive for results, and ability to navigate ambiguity in a collaborative team environment.
• Strong written and verbal communication skills, including clear and concise communication by email, phone, and written documents.
• Experience with Salesforce.com and Microsoft Office.
• Ability to work a flexible schedule.
• Willingness to learn and use AI-enabled tools.
• Ability to meet the stated physical requirements: sedentary work; substantial wrist, hand, and/or finger movement for at least 8 hours a day; and close visual acuity for computer-terminal viewing and/or extensive reading for at least 8 hours a day.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Serve as the dedicated Account Manager for a specified Account Executive and help maintain and grow business within that executive’s accounts.
• Respond to customer inquiries in a timely manner and guide them to resolution.
• Serve as a liaison between customers, vendors, and GuidePoint resources for the specified Account Executive.
• Develop and retain product, industry, vendor-resource, and GuidePoint Security service knowledge.
• Develop and maintain relationships with key GuidePoint vendors and the Account Executive’s customers.
• Leverage vendor resources and relationships to bring value to customers.
• Increase call frequency and customer touchpoints across the Account Executive’s customer base.
• Manage open opportunities in existing accounts with guidance from the Account Executive.
• Identify whitespace opportunities with customers and vendors.
• Represent the GuidePoint Security Account Executive at customer meetings as needed.
• With Account Executive guidance, close renewal, upsell, and net-new sales cycles.
• Proactively support upcoming renewals, identify upsell opportunities, and support existing business.
• Collaborate on marketing communications to the account base and conduct targeted follow-up.
• Focus on driving and selling GuidePoint Security Professional Services engagements across the targeted account base.
• Assist the Account Executive with forecast management and internal strategic reporting.
• When required, use Salesforce.com to generate quotes and track open and renewal opportunities.
• Perform other duties as assigned.

Benefits

• Group medical insurance options, including a zero-deductible PPO plan and a high-deductible health plan with HSA; GuidePoint contributes toward employee and family premiums.
• For employees enrolled in the high-deductible/HSA plan, GuidePoint contributes $850 annually for an employee-only plan or $1,750 annually for a family plan, in four equal quarterly installments.
• Group dental insurance, with GuidePoint paying 100% of employee premiums and 75% of family-plan premiums.
• 12 corporate holidays and a Flexible Time Off (FTO) program.
• Mobile phone and home internet allowance.
• Eligibility for the retirement plan after two months, at open enrollment.
• Pet benefit option.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed