Account Manager

Scan.com•Atlanta, GA

23d•Remote

About The Position

We’re Scan.com, the digital health scale-up making diagnostics accessible, fast, and transparent. Our technology speeds up diagnoses for timely treatments, improving healthcare outcomes for hundreds of patients each day. We're doing diagnostics differently, with solutions tailored to both patients and providers, all backed by our technology and world-class customer operations team. Our B2C marketplace simplifies booking a scan, making it as straightforward for patients as booking a hotel. Our B2B platforms provide live scheduling at the point of care and harness AI to ease workflows for physicians, attorneys, and providers. As an Account Manager supporting Imaging Centers, you will report directly to the Head of Supply Business Development. You will be responsible for managing our current imaging center accounts as well as helping to grow our network in current markets and future markets (~70%/30%). You will be working closely with the Head of Supply, the Market Managers and Operations to ensure a great customer experience for patients, referring providers and imaging centers. You will also be responsible for maintaining proper margins and ultimately driving our cost per scan down. As we launch new products (i.e. Insurance, AI tools, etc.) you will be responsible for selling these products into our imaging center accounts. This is a fully remote position with extensive travel (50%). We are prioritizing candidates who live in our established markets: Georgia, Massachusetts, Ohio, Alabama, New York, Rhode Island, and South Carolina. As a scaleup business, you can expect your role to develop over time. Here are some of the types of things you could be getting involved in: Building relationships with current and future imaging center partners to create a stronger and more sticky partnerships Work closely with sales to monitor volume and ensure the proper amount of capacity Work closely with operations team to build reporting and business review meetings that are meaningful to our imaging center partners Prospect new imaging centers to increase capacity, decrease costs or open new geographies Maintain excellent notes and documentation in HubSpot Gain understanding of the marketplace, who the players are, any legal changes coming down the pike, etc..

Requirements

Proven experience in Account Management, including retention, up-selling and new business development
Imaging or Healthcare experience
Strong interpersonal skills, relationship building
Excellent communication skills
Ability to travel at least 50% of the time
Familiarity with the personal injury market
Excellent negotiation skills
Ability to collaborate with multiple departments and organizations
Creative rapport building
Strong goal-oriented individual with a continuous drive to learn and grow

Responsibilities

Managing current imaging center accounts
Growing our network in current markets and future markets
Ensuring a great customer experience for patients, referring providers and imaging centers
Maintaining proper margins and driving cost per scan down
Selling new products (i.e. Insurance, AI tools) into imaging center accounts
Building relationships with current and future imaging center partners
Monitoring volume and ensuring proper capacity
Building reporting and business review meetings
Prospecting new imaging centers
Maintaining excellent notes and documentation in HubSpot
Gaining understanding of the marketplace