ACCOUNT MANAGER

Rent-2-Own•Maysville, KY

6d•Onsite

About The Position

Become a Relationship Champion: Account Manager. The ultimate advocate for our customers! Your goal isn’t just to "collect payments"—it’s to keep the dream alive. You are a consultant, a problem-solver, and a negotiator who helps our customers stay on track so they can finally own the products they love. When life gets in the way for our customers, you are the one who steps in with a plan to save the day (and the agreement).

Requirements

Elite communication skills: ability to talk to anyone, anywhere, about anything; persuasive, empathetic, and firm when necessary.
Strong problem-solving skills; enjoys finding ways to make deals work.
Resilience: ability to handle tough conversations with a smile and remain composed.
Tech-savviness: proficient in navigating CRM and POS systems.

Nice To Haves

People person who loves solving puzzles and winning for the team.

Responsibilities

Be the primary point of contact for active customers, understanding their needs and helping them succeed.
Negotiate win-win solutions when accounts fall behind, helping customers keep their merchandise while protecting the business.
Maintain high energy and a positive attitude in all interactions.
Own specific customer lists, following up on returns and re-engaging lost customers.
Communicate personally and build rapport and trust with customers.
Proactively probe for opportunities to add value to the customer's home through new agreements.
Conduct field visits for friendly check-ins or professional retrievals, representing the brand with class.
Maintain accurate customer records and process payments with precision.