Account Manager

ContainerPort Group, Inc. • Rocky River, OH

18h • Hybrid

About The Position

ContainerPort Group (CPG), a World Group company, is seeking an adaptive and versatile Account Manager to join their growing team. This hybrid role requires at least 3 days in the office per week and can be based at any CPG location in the U.S. The Account Manager will be responsible for providing customer support, assisting in growing the customer base, and communicating with both external customers and internal departments.

Requirements

• At least 2-3 years of account management experience in intermodal/trucking required. Warehousing and manufacturing/distribution unfortunately does not apply.
• High School Diploma Required
• Possesses a high degree of initiative
• Excellent customer service and interpersonal skills
• Above average communication skills (verbal, written) required using different tools (text, email, phone, video)
• Effective communication with cross-functional stakeholders
• Attention to detail
• Must be computer literate and able to use the Microsoft Office Suite
• Ability to multi-task in a dynamic work environment

Responsibilities

• Coordinating with internal teams on customer’s logistical needs and updates
• Follow-up with customers regarding current and projected availability
• Coordinate daily with other account managers, directors, and internal teams
• Daily order updates in TMS software for customer shipments
• Utilize Salesforce to record and document customer records
• Daily review of non-invoice report with account managers
• Other duties as assigned

Benefits

• Competitive compensation
• Medical, Prescription, Dental, Vision
• Life, AD&D, & Disability insurance
• Employee Assistance Program
• Financial planning
• 401(k) plan with up to 6% company match
• Paid Time Off
• Flexible work arrangements
• Internal Mobility & professional development opportunities
• Tuition assistance
• Bonus Eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED