Account Manager, Pharmaceuticals & Healthcare

Lanco Group of Companies•Homewood, IL

About The Position

QProducts & Services is seeking an experienced Account Manager to manage and strengthen relationships with key customers in the pharmaceutical, healthcare, and life sciences industries. The role supports customers’ cold-chain and temperature-integrity requirements by coordinating internally to deliver responsive, high-quality service. This is a relationship-focused role rather than a traditional sales position. Success is measured by customer satisfaction, account retention, service performance, and the development of long-term customer partnerships.

Requirements

Minimum 5 years of relevant professional experience in account management, customer relationship management, life sciences, cold chain, supply chain, logistics, or a related field.
Demonstrated experience managing and developing relationships with large, complex customer organizations.
Understanding of pharmaceutical cold-chain requirements, including temperature-sensitive products, temperature integrity, product protection, and quality expectations.
Ability to coordinate across internal functions to meet customer commitments and service expectations.
Strong account management, customer service, and communication skills.

Nice To Haves

Experience supporting pharmaceutical, healthcare, biotechnology, medical products, or life sciences customers in the freight forwarding or logistics industry is strongly preferred.
Experience working with multinational pharmaceutical or life sciences customers is highly desirable.

Responsibilities

Build, develop, and maintain long-term relationships with key pharmaceutical, healthcare, and life sciences customers.
Serve as the primary contact for assigned accounts and ensure customer needs, expectations, and priorities are understood and addressed.
Proactively assess customer satisfaction, anticipate needs, identify challenges, and maintain high service levels.
Develop an understanding of customers’ organizations, cold-chain requirements, temperature-integrity priorities, and business objectives.
Coordinate account reviews and customer meetings covering service performance, open issues, upcoming needs, and improvement opportunities.
Represent customer priorities internally and ensure they are communicated and addressed.
Strengthen existing customer relationships to support retention and loyalty.
Identify ways to improve service quality, streamline processes, and enhance the customer experience.
Work cross-functionally to develop and implement account improvement plans.
Communicate changing customer needs and opportunities for additional support or solutions to appropriate internal teams.
Track account performance indicators and provide regular updates to management.
Identify recurring customer concerns and help drive sustainable improvements in service delivery.
Follow up consistently and maintain accountability for customer commitments, open items, and agreed actions.