Account Manager

World Oil • Dixon, CA

1d • $82,000 - $86,000 • Onsite

About The Position

The Account Manager manages existing customer business relationships to achieve budgeted sales goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business. The Account Manager will save, secure and convert by handling all customer cancellations requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments during face-to-face interactions. All escalations for customer service within the defined territory will be resolved through this position.

Requirements

• High School Diploma or equivalent (G.E.D.).
• 5 - 10 years of computer experience with proficiency in the use of MS office suite of software applications i.e. Excel, Word, and PowerPoint.
• 5 - 10 years of proven experience in providing customer support.
• Outstanding communication skills, ability to articulate, communicate and interact with multiple constituencies in the organization.
• Demonstrated ability to work effectively with people.
• Valid Driver's License (Must be able to provide a Driver Record from DMV)

Nice To Haves

• Education beyond high school or equivalent preferred.
• Bi-Lingual (English/ spanish)

Responsibilities

• Achieves assigned sales quota in designated accounts.
• Meets assigned expectations for profitability.
• Achieves strategic customer objectives defined by company management.
• Completes strategic customer account plans that meet company standards and reports weekly all pending, open and closed opportunities thru CRM tool.
• Maintains high customer satisfaction ratings that meet company standards.
• Completes required training and development objectives within the assigned time frame.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED