Sales, Account Manager

Ricoh • Cleveland, OH

18d • $65,000 - $75,000

About The Position

The Account Manager is responsible for addressing critical business challenges and developing new and expanded customer relationships. The role focuses on understanding customer environments and aligning Ricoh solutions with mission-critical goals through strategic relationships with decision-makers and key influencers. The Account Manager drives business development across assigned territories and accounts, identifies customer needs through research and consultative discovery, and positions Ricoh products and services to support customer objectives and build long-term partnerships. The position is primarily office-based and sedentary, requires regular use of computers and standard office equipment, and involves approximately 20% travel, including occasional overnight travel. Occasional walking, standing, bending, reaching, and lifting or carrying items weighing up to 10 pounds may be required.

Requirements

• Bachelor's degree or equivalent professional experience.
• Minimum of 3 years of demonstrated business development or sales experience.
• Foundational understanding of profit and loss (P&L) components.
• Ability to research, analyze, and understand customer organizations to support strategic business conversations.
• Ability to manage multiple accounts while maintaining strong attention to detail.
• Demonstrated success building influence through collaboration and relationship management.
• Strong understanding of solution-based sales and solution design processes.
• Ability to bring thought leadership and strategic insights to customer engagements.
• Excellent verbal, written, and presentation skills.
• Ability to develop and maintain professional relationships with key stakeholders.
• Ability to assess customer environments and create strategies to expand services across an enterprise.
• Strong learning agility and adaptability.
• Approximately 20% travel, including occasional overnight travel.

Nice To Haves

• Experience in an IT, technology, software, or managed services environment.
• Knowledge of document management, workflow solutions, and related business processes.

Responsibilities

• Drive business development efforts within assigned territory and accounts.
• Develop relationships with decision-makers and influencers to generate sales opportunities in new and existing accounts and increase Ricoh's market share.
• Research customer organizations and use discovery and consultative questioning to identify known and undiscovered business challenges.
• Understand customer purchasing decisions and align solutions with business needs.
• Engage customers using strong communication and consultative selling skills.
• Demonstrate how Ricoh solutions support digital transformation and address customer business objectives.
• Explain the financial and operational impact of purchasing decisions.
• Prepare and deliver presentations and proposals in virtual and in-person settings.
• Position Ricoh's products and services to address customer needs and develop long-term partnerships.
• Manage multiple accounts while maintaining attention to detail.
• Maintain current knowledge of Ricoh products, services, and industry trends.
• Assess customer environments and develop strategies to expand Ricoh's core services across the enterprise.
• Navigate customer buying processes and develop sponsors and advocates within client organizations.

Benefits

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K).
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Team member tuition assistance programs.
• Paid vacation time.
• Paid holidays.
• Additional benefits supporting health, wellness, and personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level