Account Manager
About The Position
3rd Mil is seeking a highly organized, technically proficient, and detail-oriented Account Manager to support higher education partners. The role takes ownership of new college and university accounts after the sales handoff, guiding clients through onboarding, course customization, technical integrations, and launch. The Account Manager coordinates with clients and internal teams to manage timelines and deliverables, resolve implementation issues, support ongoing program engagement, and manage renewals and replenishments. The role also maintains client relationships and records, educates clients on courses and administrative tools, and identifies ways to improve engagement and adoption. Performance expectations include timely responses to inbound communications, completion of HubSpot tasks by their due dates, accurate implementation documentation, completing the Implementation Roadmap before each launch, meeting client outreach and renewal targets, and dedicating time to professional development. This is an in-office position located in San Antonio, Texas.
Requirements
- Strong technical aptitude and ability to quickly learn and navigate multiple software platforms.
- Exceptional attention to detail, accuracy, and follow-through.
- Strong project coordination skills, including managing timelines, tracking deliverables, and balancing competing priorities.
- Excellent organizational, prioritization, and time management skills.
- Strong verbal and written communication skills, including the ability to explain technical processes clearly.
- Ability to conduct effective, professional virtual meetings and client training sessions.
- Proactive, problem-solving mindset and genuine desire to help clients succeed.
- Ability to work independently and collaborate effectively with internal teams.
- Openness to feedback and a growth-oriented attitude.
Nice To Haves
- Experience in client onboarding, project coordination, or account management.
- Familiarity with HubSpot CRM, JIRA, Google Workspace, and web-based administrative platforms.
- Experience with SSO, SFTP, bulk data uploads, or similar technical processes.
Responsibilities
- Take ownership of new higher education accounts after the sales handoff and coordinate onboarding through launch.
- Manage multiple client implementations, including timelines, deliverables, and outstanding tasks.
- Guide clients through course customization.
- Facilitate technical setup, including SSO, SFTP file transfers, bulk student enrollment, and email configurations.
- Liaise between client IT departments and internal technical teams to coordinate integrations and troubleshoot issues.
- Configure and manage client accounts in the Student Management System admin portal.
- Educate clients on courses, administrative tools, and program implementation best practices.
- Manage ongoing client communications, including onboarding instructions, program updates, and bulk email campaigns.
- Maintain client records, project documentation, and follow-up tasks in HubSpot and JIRA.
- Identify implementation roadblocks and coordinate timely resolutions.
- Build and maintain long-term relationships with higher education partners.
- Identify opportunities to increase engagement and adoption among inactive or underperforming accounts.
- Manage renewals and account replenishments, including quotes, invoices, and retention efforts.
- Coordinate renewal RFQ submissions and client reporting requests.
- Collaborate with the Higher Education Program Director and internal teams to improve processes and client experiences.
- Respond to emails and inbound calls within the same business day and complete HubSpot tasks by their due dates.
- Monitor onboarding and implementation progress through launch and ensure the Implementation Roadmap is fully completed before each launch.
- Complete at least 40 outbound client engagement activities per reporting period, including 20 calls and 20 emails.
- Maintain a 90% renewal rate for eligible annual accounts and track future renewal or replenishment opportunities in HubSpot.
- Complete HubSpot sales training within the first 30 days and dedicate at least five hours per month to professional development.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Health savings account with company match
- 401(k) with company match
- Long-term disability insurance
- Paid time off
- Paid holidays
- Opportunities for professional growth and advancement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
