Account Manager, 23.00, Full Benefits, Monday-Friday

CarHop • Lakewood, CO

19d

About The Position

CarHop is an industry leader in the Buy-Here, Pay-Here marketplace, helping customers with less-than-perfect credit achieve transportation independence. The Account Manager supports CarHop Finance customers by communicating with them about their auto loans and working to resolve delinquent accounts. The role offers hourly pay, Monday-Friday hours, training and coaching, and opportunities for advancement.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to prioritize, meet deadlines, and resolve complex problems with minimal guidance.
• Professional, detail-oriented, well-organized, and efficient.
• Strong or advanced negotiation, counseling, and problem-solving skills.
• Successfully complete a pre-employment criminal background inquiry, with results consistent with company standards.

Nice To Haves

• Previous customer service experience, either face-to-face or in a call center, is preferred but not required.
• Experience in de-escalation, retention, or issue resolution is helpful.

Responsibilities

• Place outbound calls to CarHop Finance customers and accept inbound calls.
• Interact face-to-face with customers regarding the status of their auto loans.
• Use communication and negotiation skills to resolve delinquent accounts.

Benefits

• Guaranteed hourly pay of $23.00 per hour.
• Full health benefits, including medical, dental, vision, flexible spending, and a 401(k) with company match.
• Paid time off and work-life balance.
• Opportunity for advancement.
• Fun work environment.
• Regular training and coaching.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED