Account Manager

HURRDAT LLC•Omaha, NE

4d•$45,000 - $50,000•Hybrid

About The Position

As an Account Manager, you'll manage client facing relationships and work collaboratively with the client and our team of experts to coordinate the planning, scheduling, and managing of projects and deliverables. The Account Manager is the main point of contact for both the client and our internal team. You’ll be responsible for providing excellent customer service to ensure that the client’s expectations and deliverables are met. The ideal candidate is self-motivated, deadline driven and has a strong attention to detail. You must also have exceptional organizational, communication and interpersonal skills, and be able to juggle multiple tasks under tight deadlines while positively motivating the team. Authenticity and follow-through are a must. You must be willing to own your wins and losses and share them to make yourself, our clients, and our team better. This position reports directly to our Lead Account Manager, and is based in our Omaha office and may require non-traditional work hours.

Requirements

Must have 5 years of agency experience
Degree in marketing, business, communications or related field is required
Professional verbal and written communication skills
Capable of handling client relationships with an exceptional level of customer service and focus
Ability to work with different personality types and hold all team members accountable to expectations and deadlines including stakeholders and management
Strong organizational skills with high attention to detail, commitment to quality, and ability to prioritize and follow through in a fast-paced, deadline driven environment
Ability to analyze data and be a solution-oriented, creative problem solver
Fast learner with ability to work independently and take initiative but also thrive in a team environment
Candidates will be required to pass a pre-employment background check.

Nice To Haves

Asana and Agency Analytics experience

Responsibilities

Align client expectations and deliverables with company resources
Confidently present information to clients by email, over the phone, and/or in person
Analyze trends and communicate with clients to clarify customer goals and ensure alignment with business objectives
Deliver quality reports by analyzing data, compiling team notations, and creating detailed performance reports to demonstrate return on investment
Plan, schedule and manage tasks within project management platform to meet project deadlines and deliverables
Communicate across departments to ensure projects are on time, on target and on budget
Attend meetings and take notes to coordinate and adjust project schedules
Collaborate with team to creatively problem solve to get at risk projects on track
All other duties as assigned