Account Manager

DMD Systems Recovery, LLC.

4d

About The Position

The Account Manager is responsible for retaining and growing designated customer accounts. Serving as the primary point of contact, the Account Manager ensures deliverables align with commitments, resolves customer issues, identifies and contracts additional services, and provides insights into effective use of customers’ ITAD programs. The role uses available tools and data to connect customers with DMD and improve both client programs and the services DMD delivers. The Account Manager is expected to work regular business hours that meet the needs of assigned clients.

Requirements

• At least 2 years of experience in Account Management or a Client Success role.
• Competence with CRM, ERP, and Microsoft Office Suite.
• Bachelor’s degree in business administration or an equivalent combination of education and experience is preferred.
• Able to sit for prolonged periods and work at a computer.
• Able to lift up to 15 pounds.

Nice To Haves

• Experience in ITAD, Reverse Logistics, or Forward Logistics.
• Experience, education, or interest in Sustainability, Environmental Science, or Recycling.
• Bachelor’s degree in business administration or an equivalent combination of education and experience.

Responsibilities

• Serve as the primary point of contact for assigned accounts and promote customer satisfaction, retention, and loyalty through proactive communication, issue resolution, and deliverable quality assurance.
• Develop and implement strategies to retain and expand accounts, identify service opportunities, and present solutions aligned with customer objectives.
• Identify account expansion opportunities, track revenue, manage sales pipelines, and optimize account profitability through KPI analysis.
• Conduct regular ABR/QBR business reviews, provide actionable insights and performance metrics, and prepare reports demonstrating the value of ITAD services.
• Collaborate with sales, operations, logistics, technical, and marketing teams to deliver solutions and support strategic initiatives.
• Monitor industry trends and competitors, contribute to process improvements, and foster innovation to improve customer experience and operational efficiency.
• Meet targets for customer retention, revenue growth, upsell/cross-sell conversions, timely and high-quality reporting, issue-resolution efficiency, and service/process innovation.
• Adopt emerging AI tools, such as Microsoft Copilot, to automate routine work, synthesize information, create presentations, and improve decision-making.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level